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Internet For Business

What is Internet For Business?

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This is a fast and affordable internet connection for small to medium sized businesses.

What packages can I subscribe to?

 

 

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You can subscribe to the following packages on a postpay or prepay plan:

INTERNET PACKAGE

FIBRE - PRICE (Incl Taxes)

(Free router included)

LTE - PRICE (Incl Taxes)

(Equipment sold separately)

Internet for Business 3 Mbps

KES 3,999/-

KES 3,499/-

Internet for Business 5 Mbps

KES 5,499/-

KES 5,499/-

Internet for Business 10 Mbps

KES 14,999/-

Not available

*Fair Usage Policy applies

Fair Usage Policy (FUP) means that the 3 Mbps package has a data usage limit of 100Gb. When exhausted, you will continue to access the internet at slower speed of 1 Mbps for a further 100Gb until you renew payment. The table below illustrates the Fair Usage Policy.

LTE Package

Price(incl. taxes)

Usage limit

Min

Max)

Usage after limit

Internet for Business 3Mbps LTE (Postpaid)

KES 3,999/-

100 GB

2 Mbps

5 Mbps

100GB @1 Mbps

 

What do I require to sign up for Internet for Business service?

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  • A duly filled Business Connectivity application form provided by a Sales agent or at a Safaricom Shop
  • Certificate of Incorporation or Business permit for the business
  • KRA PIN Certificate
  • Identification of Contact Person

Where can I get this service?

 

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 Internet For Business is offered all over Kenya in areas covered by the Safaricom Business Fiber and/or 4G LTE network.

What equipment is installed at the customer premise?The customer will receive the following equipment on installation:

  • Fiber: A free Wi-Fi enabled router Free routers will remain the property of Safaricom to be re-possessed when a customer chooses to unsubscribe from the service.

 

  • LTE: Internal Wi-Fi enabled router and sim card where customer is getting an indoor kit or External antenna/access terminal and a Wi-Fi enabled router with simcard where customers is getting an outdoor kit LTE routers purchased by customers will become their property.

 What equipment is installed at the customer premise?

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The customer will receive the following equipment on installation:

• An external antenna/access terminal

• A free Wi-Fi enabled router


 This equipment is to be used exclusively for provision of this service and will remain the property of Safaricom to be re-possessed when a customer chooses to unsubscribe from the service.

How long will it take before Internet for Business service is installed at my premise?

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Service installation will start immediately after payment with the intention to complete installation within the shortest time possible.

Is there any installation fees?

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You will not be expected to pay any additional fees for installation. However, installation will not cover any internal LAN office cabling at the customer premise.

How does billing work?

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Postpay plan:    Monthly bills shall be sent to you via email at the end of the month. Initial month will only be billed for the   number of days used from the date of installation. You will need to pay a deposit equivalent to one month’s payment during the service activation process.

Prepay plan: You will be expected to pay for service before usage. Afterwards, service will be due for payment after 30 days from the date of payment. In case payment is not made on time, service will be disconnected until payment is made.   Prepaid will initially be available for Fiber connections only.

How can I pay for my bill?

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Bill payment can be done in the following ways:

• Make payment via M-PESA

• Present cash, a cheque or pay via M-PESA at a Safaricom Shop

What do I do when I need support for my Connectivity service?

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Call 0722002222 for any support queries.

Can I have more than one subscription?

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Yes, you can have more than one service at a time but on different devices and/or location as per your needs.