About the Service?+
This Service aims at giving our Prepay, PostPay & Hybrid Subscribers, the opportunity to choose a personalized combination of offers ranging from data, sms, voice and Talktime.
How to Purchase the Offer?+
To purchase the offers, Dial *444# every day and select your preferred option. You can access and purchase the available personalized offer every day.
Why does my offer keep changing?+
Tunukiwa is personalized and dynamic. Every day of the week, each customer will get new and different offers.
Do I earn Bonga points when I use Tunukiwa?+
Yes. Tunukiwa earns you Bonga points whenever you purchase a Tunukiwa offer.
Does Tunukiwa contribute to Stori-Ibambe target achievement?+
Tunukiwa is a discounted offer and will not be considered in the achievement of the Stori Ibambe target
The validity of the offer is specified at the time of purchase. Validities will range from less than 24 hours, 24hours, 48 hours and 7 days.
How Frequent can I purchase?+
You can purchase multiple options at any given time throughout the day.
The offer balance cannot be transferred. To check your offer balance, dial *444# then select Balance.
Why do some offers keep disappearing?+
Tunukiwa is personalized and dynamic. Every day the system refreshes new offers for customers. Some offers are also time bound and once the offer period lapses, the offers automatically expire and can no longer be served to customers.
Can I buy an offer with Bonga points ?+
Yes, you can buy Tunukiwa offers with any of the following payment options; Airtime (including Okoa balance), M-PESA and Bonga points.
What is a “Bonga-Only” Offers?
These are offers which can only be purchased using Bonga Points. These offers will be presented to the customer from time to time and will be have the Bonga conversion rate in the offer name at the time of purchase.
What will be the conversion rate for buying Tunukiwa Offers with Bonga?
Conversation rate when buying normal Tunukiwa offers using Bonga points will be the normal rate of 1 point = 30 cents. This will be displayed to the customer at the time of purchase.
Do I earn Bonga points when I Buy an Offer with Bonga Points?
No. Since “Buy with Bonga” is a Bonga redemption process, it will not earn Bonga points for the customer. However purchase of offers via Airtime or M-PESA will earns you Bonga points whenever you purchase a Tunukiwa offer using the two payment options.
- Talk time bundles option
- Minutes bundles option
- Data bundles option
- SMS bundle option
- Bonga only option
For more information, please visit www.safaricom.co.ke