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Retirement of Platinum Service

I have just received a message, “Dear Customer Platinum Plans will not be available from August 30th”What does this mean?

 

 

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In October 2019, when we renewed our commitment to be Simple, Transparent and Honest with our customers, we also tasked ourselves to review our products and services to harmonize customer experience and ensure that our customers were getting the best value.

As part of the review process, our loyal Platinum customers will be upgraded to the All-In-One plan or the new Karibu PostPay plans with non-expiry resources, which offer more voice and data.

The notification that was sent to all our Platinum customers was to inform them that Platinum Plans will no longer be available effective August 30th 2020.

Why are you expiring Platinum Plans?

 

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In line with the new brand promise of being Simple, Transparent and Honest with our customers, we tasked ourselves to review our products and services to harmonize customer experience and ensure that our customers were getting the best value.

 

As part of the review process, our loyal Platinum customers will be upgraded to the All-In-One plan or the new Karibu PostPay plan with non-expiry resources, which offer more voice and data.

What do I need to do to move to the new plans?

 

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For customers on Platinum PostPay, on 1st September 2020, we will migrate you to the No-Expiry PostPay plans. There will be no further action from our customer.

 

For our Platinum PrePay customers on auto-renew, they will also be migrated automatically to All in One auto-renew plans.  For our customers who purchase the Platinum product one off, they can select, the All-In-One plans, on MySafaricom App or by dialling *544# and selecting option 3 “Normal Data Bundle WITH EXPIRY” then option 1 “All in One Bundle.” 

All customers have the opportunity to select any other Safaricom service according to their needs.

Does it mean I have to move back to PrePay if am currently on PostPay?

 

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No, you do not have to move to Prepay. You will be migrated to the new No-Expiry PostPay bundles and your account shall be moved to the new bundles effective the next bill cycle.

Will I lose my previous resources?

 

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You shall use your platinum resources until their expiry date.  At the end of month the plans will not auto renew.  The new No -Expiry PostPay bundles will then take effect.

Will new customers be able to join Platinum on the APP before 30th August 2020?

 

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No, New customer will not be able to join Platinum as the Plans will no longer be available after August 30th, 2020.

What alternative options are available for me as a Platinum PostPay customer?

 

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We have new exciting bundles that offer more value and non-expiry. Refer to the table below:

 

FOR CUSTOMERS CURRENTLY ON PLATINUM POSTPAY PLANS, REFER TO THIS TABLE:

 

CURRENT PLAN

NEW PLAN

BUNDLE NAME

PLATINUM BUNDLE

POSTPAY PLAN OF SIMILAR AMOUNT

PLATINUM 1K

200mins+5GB+2000SMS

POSTPAY 1K

400Min+5GB+1000SMS

PLATINUM 2K

600mins+15GB+4000SMS

POSTPAY 2K

1000Min+15GB+2000SMS

PLATINUM 3K

1000mins+25GB+6000SMS

POSTPAY 3K

1500Min+25GB+3000SMS

PLATINUM 5K

1500mins+50GB+10000SMS

POSTPAY 5K

2500Min+50GB+5000SMS

PLATINUM 10K

2000Mins+100GB+20000SMS

POSTPAY 10K

10000Min+100GB+10000SMS

 

What alternative options are available for me as a Platinum PrePay customer?

 

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We have new exciting bundles that offer more value and non-expiry. Refer to the table below

 

FOR CUSTOMERS CURRENTLY ON PLATINUM PREPAY PLANS, REFER TO THIS TABLE:

 

CURRENT PLAN

NEW PLAN

BUNDLE NAME

PLATINUM BUNDLE OFFER

PROPOSED ALL IN ONE {DATA HEAVY}

PLATINUM 1K

100mins+2GB+2000SMS

ALL IN ONE 1K

200Min+4GB+1000SMS

PLATINUM 2K

400mins+12GB+4000SMS

ALL IN ONE 2K

600Min+12GB+2000SMS

PLATINUM 3K

600mins+20GB+6000SMS

ALL IN ONE 3K

900Min+20GB+3000SMS

PLATINUM 5K

1000mins+35GB+10000SMS

ALL IN ONE 5K

1500Min+35GB+5000SMS

PLATINUM 10K

1500Mins + 40GB Data +20000SMS

ALL IN ONE 10K

3500+50GB+10000SMS

 

How can I access the new plans?

 

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The new plans can be accessed on the App, Web and *200#.

For PostPay customers select the option change my plan and for Prepay *544# Select option Normal bundles with expiry then select option 1 for All in one bundles.

What happens to me on Karibu 1000 and 2500?

 

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Customer on Karibu 1000 and 2500 will continue to enjoy their bundle offer.  You will also be able to convert your minutes to data should you require more data bundles.

What are the benefits for the New PostPay No Expiry Plans?

 

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  • Easy sign up on APP, Web and USDD *544# Select Join PostPay
  • You will receive more value on Data bundles and minutes
  • Simple way to increase and reduce your limit
  • A simple way to change plans if you want to upgrade or downgrade
  • A simple way to exit should you want to terminate the plan
  • The minutes can be used for local and international calling to China, Canada, USA and India
  • The bundle does not have an expiry date.

Who is eligible for the New No Expiry PostPay Plans?

 

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PostPay is open to all Safaricom PrePay customers with the exception of corporate accounts.

How can I sign up for the New No Expiry PostPay Plans?

 

 

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On mySafaricomAPP or https://safaricom.com

  • On the mySafaricom app select the icon PostPay or the banner
  • You will be presented with a pre-defined credit limit. Customers with no credit limit will be prompted to enter their preferred limit and make payment via MPESA.
  • You will be prompted to enter your email address for billing purposes.
  • Select a PostPay bundle plan.
  • Accept terms and conditions.
  • You will receive a notification that your line has been moved to PostPay.

 

 

On USSD *544#?

  • Dial *544# select the option to select is Join PostPay.
  • You will be presented with a predefined credit limit. Customers with no credit limit will be prompted to enter their preferred limit and make payment via MPESA.
  • You will be prompted to enter your email address for billing purposes.
  • Select a PostPay bundle plan.
  • Accept terms and conditions.
  • You will receive a notification that your line has been moved to PostPay.

Can I purchase a bundle with my credit limit?

 

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Yes, you can use your credit limit to buy a plan.

Will I accumulate Storo bonus upon purchase of PostPay Bundles?

 

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No. Once on PostPay you will not accumulate Storo Bonus.

What can I use this bundle for?

 

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You can use the bundles to make calls from Safaricom to Safaricom and Safaricom to other networks and SMS to Safaricom Subscribers and other networks. You can also surf the internet with data. The minutes can also be used for international calling to India, China, USA and Canada

Can I buy the bundle more than once in a month?

 

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No. You can only buy once. You cannot have multiple subscriptions.

What happens when I exhaust my bundle in the middle of the month?

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  • You will be charged an out of bundle rate of Kshs. 2.30 for calls and Kshs. 1.30 for data. This is only applicable once the bundles run out, you can also purchase other bundles with expiry or non-expiry on *544#.
  • If you have already hit your credit limit, you will have to make a payment via MPESA to your account and then proceed to buy a different bundle of your choice. You can also use out of bundle at your preferred PostPay rate

Will the bundle auto renew?

 

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Yes, the bundle will auto renew every 1st of the month.

Can I use the bundle for international calls?

 

 

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Yes, you can use it for international calling to USA, Canada, China and India.

Can I use my bundle for chargeable messages?

 

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No, you will not be able to use the bundled SMS to access chargeable messages

Can I use my bundle for Skiza or bank USSD?

 

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No, the bundle cannot be used for Skiza or bank USSD you need to make a prepayment or increase your limit to cover for these charges

Will I earn Bonga points if i purchase PostPay Bundles?

 

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Yes, you will earn Bonga points when you purchase the plans.

Can I “Sambaza” or transfer resources (bundles and minutes)?

 

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No, you cannot transfer/Sambaza your resources.

 What is the priority in usage?

 

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Priority will be for resources (bundles and minutes) that expire.

What happens if I have activated Data Manager and I join PostPay?

 

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Data Manager Service will remain active after joining PostPay

How do I stop auto-renewal?

 

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To stop auto renew simply dial *544# and select stop auto renew. You will no longer be able to enjoy the preferential PostPay out of bundle rates. Once the bundle runs out normal data and voice rates will apply.