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I have just received a message, “Dear Customer Platinum Plans will not be available from August 30th”What does this mean?
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Why are you expiring Platinum Plans?
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What do I need to do to move to the new plans?
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Does it mean I have to move back to PrePay if am currently on PostPay?
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Will I lose my previous resources?
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Will new customers be able to join Platinum on the APP before 30th August 2020?
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What alternative options are available for me as a Platinum PostPay customer?
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What alternative options are available for me as a Platinum PrePay customer?
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How can I access the new plans?
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What happens to me on Karibu 1000 and 2500?
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What are the benefits for the New PostPay No Expiry Plans?
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Who is eligible for the New No Expiry PostPay Plans?
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How can I sign up for the New No Expiry PostPay Plans?
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Can I purchase a bundle with my credit limit?
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Will I accumulate Storo bonus upon purchase of PostPay Bundles?
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What can I use this bundle for?
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Can I buy the bundle more than once in a month?
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What happens when I exhaust my bundle in the middle of the month?
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Can I use the bundle for international calls?
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Can I use my bundle for chargeable messages?
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Can I use my bundle for Skiza or bank USSD?
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Will I earn Bonga points if i purchase PostPay Bundles?
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Can I “Sambaza” or transfer resources (bundles and minutes)?
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What is the priority in usage?
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What happens if I have activated Data Manager and I join PostPay?
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How do I stop auto-renewal?
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