FAQs: Multiple Okoa

What is multiple Okoa?

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This is a feature within Okoa Jahazi that allows Multiple borrowing

Does that mean I can borrow many times in a week?

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YES. Customers can borrow as many times as their Previous week usage can allow every week.

How does Okoa Jahazi work at the present moment?

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Customers can only borrow after they have paid their existing loan

What's the Okoa repayment period and does it change with the new feature?

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Five (5 )days repayment period.

Does each loan have its 5 day lifespan?

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Each loan takes its own 5 day SLA

How does the customer get to know the limit per week?

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By dialing *131# the customer will view a list of denominations they can access. The highest denomination denotes the highest amount the customer qualifies for within each week.

Is there an opt in process for the service?

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No. The capability will be available to all prepay customers allowing them to Okoa multiple times

What happens when the first loan matures?

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Each loan has a 5 day maturity period, if unpaid by day 6 then the customer will be blacklisted from Okoa Jahazi

Does the customer get notified before maturity date?

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Yes, by way of an SMS notification.

How many okoa loans can a customer have?

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A customer can borrow multiple times as long as their previous weeks usage allows for it.

Will a lipa Mdogo Mdogo customer be eligible for multiple okoa?

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Yes. All prepay customers will be eligible.

Will new customers be allowed to access okoa & borrow multiple times

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Age on Network will be capped at 14 days. On the 15th day the customers will be able to access okoa & enjoy multiple borrowing

How will repayment be done?

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Every top up via all channels ( MPESA, voucher, 3rd party, pin less) will go towards settling any outstanding okoa debts

Has Okoa internet also been kitted with multiple borrowing capabilities?

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YES. A customer can Okoa Internet many times based on their previous weeks usage.

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