Click me to save offline
729

Multiple Okoa

What is multiple Okoa?

+

This is a feature within Okoa Jahazi that allows Multiple borrowing

Does that mean I can borrow many times in a week?

+

YES. Customers can borrow as many times as their Previous week usage can allow every week.

How does Okoa Jahazi work at the present moment?

+

Customers can only borrow after they have paid their existing loan

What's the Okoa repayment period and does it change with the new feature?

+

Five (5 )days repayment period.

Does each loan have its 5 day lifespan?

+

Each loan takes its own 5 day SLA

How does the customer get to know the limit per week?

+

By dialing *131# the customer will view a list of denominations they can access. The highest denomination denotes the highest amount the customer qualifies for within each week.

Is there an opt in  process for the service?

+

No. The capability will be available to all prepay customers allowing them to Okoa multiple times

What happens when the first loan matures?

+

Each loan has a 5 day maturity period, if unpaid by day 6 then the customer will be blacklisted from Okoa Jahazi

Does the customer get notified before maturity date?

+

Yes, by way of an SMS notification.

How many okoa loans can a customer have?

+

A customer can borrow multiple times as long as their previous weeks usage allows for it.

Will a lipa Mdogo Mdogo customer be eligible for multiple okoa?

+

Yes. All prepay customers will be eligible.

Will new customers be allowed to access okoa & borrow multiple times

+

Age on Network will be capped at 14 days. On the 15th day the customers will be able to access okoa & enjoy multiple borrowing

How will repayment be done?

+

Every top up via all channels ( MPESA, voucher, 3rd party, pin less) will go towards settling any outstanding okoa debts

Has Okoa internet also been kitted with multiple borrowing capabilities?

+

YES. A customer can Okoa Internet many times based on their previous weeks usage.