What is multiple Okoa?+
This is a feature within Okoa Jahazi that allows Multiple borrowing
Does that mean I can borrow many times in a week?+
YES. Customers can borrow as many times as their Previous week usage can allow every week.
How does Okoa Jahazi work at the present moment?+
Customers can only borrow after they have paid their existing loan
What's the Okoa repayment period and does it change with the new feature?+
Five (5 )days repayment period.
Does each loan have its 5 day lifespan?+
Each loan takes its own 5 day SLA
How does the customer get to know the limit per week?+
By dialing *131# the customer will view a list of denominations they can access. The highest denomination denotes the highest amount the customer qualifies for within each week.
Is there an opt in process for the service?+
No. The capability will be available to all prepay customers allowing them to Okoa multiple times
What happens when the first loan matures?+
Each loan has a 5 day maturity period, if unpaid by day 6 then the customer will be blacklisted from Okoa Jahazi
Does the customer get notified before maturity date?+
Yes, by way of an SMS notification.
How many okoa loans can a customer have?+
A customer can borrow multiple times as long as their previous weeks usage allows for it.
Will a lipa Mdogo Mdogo customer be eligible for multiple okoa?+
Yes. All prepay customers will be eligible.
Will new customers be allowed to access okoa & borrow multiple times+
Age on Network will be capped at 14 days. On the 15th day the customers will be able to access okoa & enjoy multiple borrowing
How will repayment be done?+
Every top up via all channels ( MPESA, voucher, 3rd party, pin less) will go towards settling any outstanding okoa debts
Has Okoa internet also been kitted with multiple borrowing capabilities?+
YES. A customer can Okoa Internet many times based on their previous weeks usage.