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Data

What is the new data tariff?

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The new data tariff now allows customers to buy data with NO EXPIRY DATE, for any amount they wish.

What does NO EXPIRY DATE mean for the new data plan?

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The data will not expire. The customer gets to use the entire bundle until it depletes.

Who is eligible for the new data tariff?

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The new data tariff is available to all Safaricom customers (prepaid, postpaid and hybrid).

How can I purchase on the new data tariff?

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The new data plans are available on *544#, My Safaricom App, and Web on www.safaricom.com/bundles

Can I purchase the new data plan multiple times?

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Yes, customers can purchase the data as many times as they like.

Does the new data plan come with free access to WhatsApp?

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No. The New Data bundles will not have free access to WhatsApp.

Which payment modes are available to purchase the new data plan?

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Customers can buy the new data plan with Airtime and M-PESA. The customer will be prompted to select the payment option before completing the purchase.

Can I purchase the new data plan for another number?

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Yes, you can purchase the new data plan for another number as well.

Will I earn Bonga points?

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Yes, customers will earn Bonga points for each purchase as per the current conversion rate.

Will I be able to buy data bundles with Bonga points?

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Yes. The customer can still buy the old Data Bundles with Bonga points. They however will not be able to buy the new data plan with Bonga points.

Will I be able to browse without the data plan?

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Yes, customers will be able to browse without data using their airtime at KSh 4.3 per MB.

How do I subscribe to My Data Manager?

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Customers can subscribe to My Data Manager by dialing *544# and selecting Normal Bundles with Expiry on option 3.

Will a customer still receive balance and depletion notifications for the new data tariff?

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Yes, the customer will receive balance notifications at 500MB, 75MB and 2MB.

The customer will also receive a depletion notification upon the data plan’s depletion.

Will I be able to sambaza data with the new tariff?

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Yes, you will be able to sambaza data from the new tariff, between 5MB and 10MB per transaction, with a maximum of 20MB per day.

What will happen to my previous bundles when I buy the new data plan?

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The normal bundles with an expiry date will be used up first before the data in the new tariff.

Can I extend the validity of the old data bundles by buying the new data plan?

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No. The validity of the old bundles with expiry cannot be extended with the new data plan.