What is the new data tariff?+
The new data tariff now allows customers to buy data with NO EXPIRY DATE, for any amount they wish.
What does NO EXPIRY DATE mean for the new data plan?+
The data will not expire. The customer gets to use the entire bundle until it depletes.
Who is eligible for the new data tariff?+
The new data tariff is available to all Safaricom customers (prepaid, postpaid and hybrid).
How can I purchase on the new data tariff?+
The new data plans are available on *544#, My Safaricom App, and Web on www.safaricom.com/bundles
Can I purchase the new data plan multiple times?+
Yes, customers can purchase the data as many times as they like.
Does the new data plan come with free access to WhatsApp?+
No. The New Data bundles will not have free access to WhatsApp.
Which payment modes are available to purchase the new data plan?+
Customers can buy the new data plan with Airtime and M-PESA. The customer will be prompted to select the payment option before completing the purchase.
Can I purchase the new data plan for another number?+
Yes, you can purchase the new data plan for another number as well.
Will I earn Bonga points?+
Yes, customers will earn Bonga points for each purchase as per the current conversion rate.
Will I be able to buy data bundles with Bonga points?+
Yes. The customer can still buy the old Data Bundles with Bonga points. They however will not be able to buy the new data plan with Bonga points.
Will I be able to browse without the data plan?+
Yes, customers will be able to browse without data using their airtime at KSh 4.3 per MB.
How do I subscribe to My Data Manager?+
Customers can subscribe to My Data Manager by dialing *544# and selecting Normal Bundles with Expiry on option 3.
Will a customer still receive balance and depletion notifications for the new data tariff?+
Yes, the customer will receive balance notifications at 500MB, 75MB and 2MB.
The customer will also receive a depletion notification upon the data plan’s depletion.
Will I be able to sambaza data with the new tariff?+
Yes, you will be able to sambaza data from the new tariff, between 5MB and 10MB per transaction, with a maximum of 20MB per day.
What will happen to my previous bundles when I buy the new data plan?+
The normal bundles with an expiry date will be used up first before the data in the new tariff.
Can I extend the validity of the old data bundles by buying the new data plan?+
No. The validity of the old bundles with expiry cannot be extended with the new data plan.