Click me to save offline
671

Voice

Who is eligible for the Voice Plan?

+

The voice plan is available to all prepay, individual post-pay &hybrid subscribers.

What will I use the voice plan for?

+

The Voice plan will be used for both on-net and off-net calls.

 How will a customer purchase the voice plan?

+

The voice plan will be available once your purchase your talk time on *544# via airtime or M-PESA.

How will I check my voice plan balance?

+

Balance check will be available on USSD *544#, *544*44# and 144 for prepay.

What is the validity of the voice plan purchased?

+

The voice plan will not expire

Can you Sambaza the voice plan purchased?

+

Subscribers cannot transfer/ Sambaza their voice plan

Can the voice plan be used for browsing?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

+

The voice plan cannot be used to access the internet.

Will I earn bonga points once I purchase the voice plan?

+

Yes. Customers will earn bonga points when they purchase the voice plan.

Can I purchase the voice plan for another number?

+

Yes. Customers should be able to purchase the voice plan for self and other numbers

Can I make international calls with the voice plan?

+

Customers cannot use the voice plan to make international calls.