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Reverse Call

What is Reverse Call?

 

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Reverse Call is a service that allows a customer to make a call with or without airtime and the receiver of the call pays on the caller’s behalf.

 

Who is eligible to make a Reverse Call?

 

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All Safaricom subscribers are eligible.

 

How can you make a Reverse Call?

 

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Simply put a # followed by the number you wish to call e.g #07XX XXX XXX.

 

How will the person receiving the call know it’s a Reverse Call?

 

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When the person receiving answers the call, they will get an announcement requesting them to either accept or decline by pressing 1 to accept or 2 to decline . Once they accept, the call will be charged at normal rates.

 

Will the person receiving the call be charged when the announcement is playing?

 

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No, they will only be charged when they accept the call and they are connected to the caller.

 

What happens when the person receiving the call accepts or declines the call?

 

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  • If they accept the call they will be charged for it at normal call rates.
  • If they decline, the call will be disconnected and both the person calling and the on receiving will not be charged.
  • If they don’t accept or decline the call will be disconnected.

 

What happens if the person receiving the call presses the wrong key?

 

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The call will not go through until they select the correct key.

 

Can I make a Reverse Call to another network?

 

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No, it’s only available to subscribers within Safaricom network.

 

Will a Reverse Call go through if the person receiving the call does not have sufficient airtime or minutes?

 

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Unfortunately, it will not go through.

 

Will I earn Bonga points once I make the Reverse Call?

 

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No, only the person receiving the call will earn Bonga Points as they are the ones paying for the call.