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Short-Term Paybill

What is a short-term paybill?

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A short-term paybill is a product that allows for fundraising of funds for different needs e.g. medical bills, funerals, weddings, education purposes and for charity/catastrophes.

How long can one use a Short-Term Paybill?

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A short-term paybill is valid for a maximum duration of 6 months.

How long will it take to get a short-term paybill number?

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  • All application requests will be through the online portal - https://selfservice.m-pesaforbusiness.co.ke/LNM/
  • After application and submission of all the required documentation on the portal, processing of the paybill will be done within 24 hours.

What is a short code?

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This is the paybill number used by customers to make payments through Lipa Na M-PESA.

What are the required documents?

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When applying for the short-term paybill, each type of paybill has specific documents required as will be shown on the portal, i.e. medical paybill will require different documents than a wedding paybill.

Can I apply on behalf of someone else?

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Yes, one can apply on behalf of a beneficiary, minor, or a group.

Who is the Applicant?

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The applicant is the person filling in the application form details and submitting the required documents on the online portal.

Who is a beneficiary?

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A beneficiary is the recipient or the person in need of the funds collected on the short-term paybill.

How do I access the funds in the short-term paybill?

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Using the nominated mobile number that was captured on the application form, simply dial *234*4# and follow the steps displayed.

What is the *234*4# service?

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This is a USSD code the customer dials on their mobile phone to withdraw the funds to the bank or check balance of funds on the paybill.

How do I check the paybill balance?

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  1. Dial *234*4# from the nominated mobile number given during the application request.
  2. Select option number 3 for my account services.
  3. Select option number 1 for check balance.
  4. Selection option 1 for Business/Store number, and then enter the paybill number. A message will be sent showing the current paybill balance.

How do I withdraw the funds from the short-term paybill?

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  1. Dial *234*4# from the nominated mobile number given during the application request.
  2. Select option number 1 for withdraw cash.
  3. Select option number 2 to bank, and then enter the paybill number.

Note: you can only withdraw funds to the bank account provided during the application process.

What is real time settlement?

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This is the ability to receive your funds in the bank immediately after initiating a withdrawal request.

What is the file format required to attach the documents?

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Any format except ZIP file.

What size should the documents be?

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You can attach up to 10 MB per document required.

How do I know the progress of my application request?

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Log in to the portal - https://selfservice.m-pesaforbusiness.co.ke/LNM/ and click on “my applications” tab.  Only the applicant can view the status of the application.

What do the various application status mean?

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  1. Pending: The application request has been submitted successfully to the Lipa Na M-PESA team for processing.
  2. Rejected: The application request has been rejected and the reason(s) is clearly indicated.
  3. Approved: All documentation provided have been reviewed successfully and the paybill is being processed.
  4. Complete: The short-term paybill number is active, details sent to the applicant and payments can now be received on the paybill.

Should a customer have any queries, who will they contact?

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Customers can contact Safaricom through;

1. Call Line 100 or 200 or 234.

2. Visit any of the Safaricom retails shops countrywide.