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Short-Term Paybill

What is a short-term paybill?


A short-term paybill is a product that allows for fundraising of funds for different needs e.g. medical bills, funerals, weddings, education purposes and for charity/catastrophes.

How long can one use a Short-Term Paybill?


A short-term paybill is valid for a maximum duration of 6 months.

How long will it take to get a short-term paybill number?


  • All application requests will be through the online portal -
  • After application and submission of all the required documentation on the portal, processing of the paybill will be done within 24 hours.

What is a short code?


This is the paybill number used by customers to make payments through Lipa Na M-PESA.

What are the required documents?


When applying for the short-term paybill, each type of paybill has specific documents required as will be shown on the portal, i.e. medical paybill will require different documents than a wedding paybill.

Can I apply on behalf of someone else?


Yes, one can apply on behalf of a beneficiary, minor, or a group.

Who is the Applicant?


The applicant is the person filling in the application form details and submitting the required documents on the online portal.

Who is a beneficiary?


A beneficiary is the recipient or the person in need of the funds collected on the short-term paybill.

How do I access the funds in the short-term paybill?


Using the nominated mobile number that was captured on the application form, simply dial *234*4# and follow the steps displayed.

What is the *234*4# service?


This is a USSD code the customer dials on their mobile phone to withdraw the funds to the bank or check balance of funds on the paybill.

How do I check the paybill balance?


  1. Dial *234*4# from the nominated mobile number given during the application request.
  2. Select option number 3 for my account services.
  3. Select option number 1 for check balance.
  4. Selection option 1 for Business/Store number, and then enter the paybill number. A message will be sent showing the current paybill balance.

How do I withdraw the funds from the short-term paybill?


  1. Dial *234*4# from the nominated mobile number given during the application request.
  2. Select option number 1 for withdraw cash.
  3. Select option number 2 to bank, and then enter the paybill number.

Note: you can only withdraw funds to the bank account provided during the application process.

What is real time settlement?


This is the ability to receive your funds in the bank immediately after initiating a withdrawal request.

What is the file format required to attach the documents?


Any format except ZIP file.

What size should the documents be?


You can attach up to 10 MB per document required.

How do I know the progress of my application request?


Log in to the portal - and click on “my applications” tab.  Only the applicant can view the status of the application.

What do the various application status mean?


  1. Pending: The application request has been submitted successfully to the Lipa Na M-PESA team for processing.
  2. Rejected: The application request has been rejected and the reason(s) is clearly indicated.
  3. Approved: All documentation provided have been reviewed successfully and the paybill is being processed.
  4. Complete: The short-term paybill number is active, details sent to the applicant and payments can now be received on the paybill.

Should a customer have any queries, who will they contact?


Customers can contact Safaricom through;

1. Call Line 100 or 200 or 234.

2. Visit any of the Safaricom retails shops countrywide.