What is AliExpress?+
AliExpress is an online retail service based in China that is owned by Alipay that offer products to international online buyers.
What is AliExpress payment via M-PESA?+
This is a partnership between Safaricom and Alipay to integrate M-PESA as a payment method on AliExpress e-commerce.
Who can use the service?+
This service is offered to M-PESA registered users on AliExpress platform.
How can I access AliExpress?+
To access AliExpress e-commerce platform, kindly visit https://www.aliexpress.com
How do I use M-PESA on AliExpress?+
• To use M-PESA simply:
• Sign in to AliExpress
• Select a product to purchase
• Select M-PESA as a payment method
• Enter M-PESA Pin on the prompt
What are the charges to access the service?+
Standard Lipa Na M-PESA paybill charges are apply.
Can I cancel my order if the order status says: Payment being verified?+
Yes, you can still cancel your order. You don’t need to contact the seller for this.
How can I report a dispute?+
Version No. 1.0
To report a dispute visit AliExpress report center, https://report.aliexpress.com
How can I access AliExpress customer support?+
To access customer service, kindly visit https://helppage.aliexpress.com/buyercenter/index.htm