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AliExpress M-PESA

What is AliExpress? 

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AliExpress is an online retail service based in China that is owned by Alipay that offer products to international online buyers. 

What is AliExpress payment via M-PESA? 

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This is a partnership between Safaricom and Alipay to integrate M-PESA as a payment method on AliExpress e-commerce. 

Who can use the service? 

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This service is offered to M-PESA registered users on AliExpress platform. 

How can I access AliExpress? 

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To access AliExpress e-commerce platform, kindly visit https://www.aliexpress.com 

How do I use M-PESA on AliExpress? 

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• To use M-PESA simply:
• Sign in to AliExpress
• Select a product to purchase
• Select M-PESA as a payment method
• Enter M-PESA Pin on the prompt

What are the charges to access the service? 

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Standard Lipa Na M-PESA paybill charges are apply. 

Can I cancel my order if the order status says: Payment being verified? 

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Yes, you can still cancel your order. You don’t need to contact the seller for this. 

How can I report a dispute? 

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Version No. 1.0 

To report a dispute visit AliExpress report center, https://report.aliexpress.com

How can I access AliExpress customer support? 

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To access customer service, kindly visit https://helppage.aliexpress.com/buyercenter/index.htm