FAQs: AliExpress M-PESA

What is AliExpress?

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AliExpress is an online retail service based in China that is owned by Alipay that offer products to international online buyers.

What is AliExpress payment via M-PESA?

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This is a partnership between Safaricom and Alipay to integrate M-PESA as a payment method on AliExpress e-commerce.

Who can use the service?

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This service is offered to M-PESA registered users on AliExpress platform.

How can I access AliExpress?

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To access AliExpress e-commerce platform, kindly visit https://www.aliexpress.com

How do I use M-PESA on AliExpress?

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• To use M-PESA simply:
• Sign in to AliExpress
• Select a product to purchase
• Select M-PESA as a payment method
• Enter M-PESA Pin on the prompt

What are the charges to access the service?

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Standard Lipa Na M-PESA paybill charges are apply.

Can I cancel my order if the order status says: Payment being verified?

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Yes, you can still cancel your order. You don’t need to contact the seller for this.

How can I report a dispute?

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Version No. 1.0

To report a dispute visit AliExpress report center, https://report.aliexpress.com

How can I access AliExpress customer support?

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