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Lipa Parking Na M-PESA 1Tap

How do I sign up for the service?

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If you are a registered M-PESA user, you require to visit the nearest Safaricom shop to activate
an M-PESA 1Tap card.

How does the service work?

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A. At entry:
- Customer taps card on entry scanner
- Barrier opens and billing commences

B. When ready to leave:
- Customer dials *486# on their phone
- Amount to be paid and ticket number are displayed
- Customer selects option 1 to pay with M-PESA & enters PIN
- Payment confirmation message is received

C. At exit:
- Customer taps card on the exit scanner
- Vehicle is allowed to exit

 

How much will it cost me to use the service?

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The parking charges will be displayed once you dial *486# to query your bill.

If I lose my card after entry into the parking area, what happens?

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Kindly contact the parking management office on site or call the contact center 0709 899 000.
Card replacement can be done at the nearest Safaricom shop.

What happens when I change my mobile number?

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You will be required to activate an M-PESA 1Tap card for this mobile number at the nearest
Safaricom shop to access the service.

What do I do when I select pay and there is no option to enter M-PESA PIN?

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Kindly contact the parking management office on site or call the contact center 0709 899 000.

What happens when I exceed the grace period allowed after making the payment?

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You will be required to make an extra payment for the parking charges incurred. Dial *486# to
see the new charges and complete payment.

Can I cancel the transaction during the payment process?

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As long as you have not yet entered your M-PESA PIN number to authorize the payment, you
can cancel the transaction at any time.

What do I do when the amount charged has been deducted from M-P ESA and the bill is
not cleared (confirmation message received from M-PESA but not from parking provider)?

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Kindly contact the parking management office on site or call the contact center 0709 899 000.

What happens when I want to exit the parking site and the Exit barrier does not open?

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Kindly contact the parking management office on site or call the contact center 0709 899 000.