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M-PESA Tuma Popote

What is M-PESA Tuma Popote?

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This is a service that allows Safaricom M-PESA customers to send and receive money directly from other mobile money customers registered on other networks (Airtel or Telkom).

How do I send money to other networks?

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  • Dial *234*1*8# on your Safaricom line to access the service
  • Enter the mobile number and the amount to be sent
  • Confirm the transaction details via Hakikisha which will also display the transaction cost.
  • Enter M-PESA PIN to complete the transaction via a push confirmation

Who is eligible to use M-PESA Tuma Popote?

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Any Safaricom subscriber registered on M-PESA sending to an Airtel customer who is registered on Airtel Money or TKash.

What are the limits for sending/receiving money on M-PESA Tuma Popote?

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  • Minimum send amount is Ksh.100
  • Maximum send amount is Ksh. 70,000

How does M-PESA Tuma Popote differ from normal send money transactions?

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Customers will access M-PESA Tuma Popote via short code (USSD) to send money to mobile money registered users on other networks as opposed to sending money to other M-PESA subscribers via Sim Toolkit or the Safaricom app.

How will I send money to customers who are not registered for mobile money on the other networks?

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This will be via M-PESA menu on the sim tool kit and charges for sending to unregistered customers will apply.

What will I be charged for sending money via M-PESA Tuma Popote?

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The current send money on net tariff will apply when sending money via M-PESA Tuma Popote while customers sending to unregistered using the menu option will be charged the off net tariff.

How does the recipient access the money?

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Money sent via M-PESA Tuma Popote will be credited directly to the recipient’s mobile money wallet where it can be accessed via the applicable channels.

What will the recipient be charged to withdraw money sent via M-PESA Tuma Popote?

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The recipient will be charged according to the tariff of their mobile money service.

What happens when I send money to a wrong recipient via M-PESA Tuma Popote?

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Customers should call Safaricom or SMS 100 or 200 in order to initiate reversals.