faqs-Safaricom

How do I qualify for Lipa parking Na M-PESA Cash Back?

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You will be rewarded 100% cashback off your first 3 payments through M-PESA 1Tap card for parking.

How long does it take to get the cash back once I make a parking payment?

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You will receive the cash back within 48 hours after you have made the parking payment via M-PESA.

How long does the incentive run for?

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The incentive will run for three months - from 10th December 2018 to 10th March 2019.

How do I check if I have received the incentive?

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Once the incentive has been paid, you will receive a payment from Lipa parking Na M-PESA Cashback.

What happens if 48hours have lapsed and I haven’t received an incentive?

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Kindly call Safaricom customer service on 100 or 200.

How do I sign up for the M-PESA 1Tap service?

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If you are a registered M-PESA user, you require to visit the nearest Safaricom shop to activate an M-PESA 1Tap card.

How does the service work?

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At entry

Customer drives into mall, taps their M-PESA 1Tap card at the entry point station.
Card is verified, the barrier opens and parking billing commences.

During Payment

When customer is ready to leave:

Customer dials *486# on their phone from anywhere within the parking site.
The amount to be paid is presented on the customer’s phone with the ticket number, location and duration spent.
Customer selects option 1 to pay through M-PESA.
Customer gets a pop-up on their phone with a prompt to enter their M-PESA PIN.
Confirmation message from M-PESA and KAPS parking is sent to the customer.

At Exit

Customer taps their M-PESA 1Tap Card on scan area on the exist scanner.
Payment is validated.
Vehicle is allowed to exit.

How much will it cost me to use the service?

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The parking charges will be displayed once you dial *486# to query your bill.

If I lose my card after entry into the parking area, what happens?

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Kindly contact the KAPS parking management office on site or call the KAPS contact number 254-709-899000. Card replacement can be done at the nearest Safaricom shop.

What happens when I change my mobile number?

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You will be required to activate an M-PESA 1Tap card for this mobile number at the nearest Safaricom shop to access the service.

What do I do when I select pay and there is no option to enter M-PESA PIN?

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Kindly contact the KAPS parking management office on site or call the KAPS contact center helpline on 254-709-899000

What happens when I exceed the grace period allowed after making the payment?

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You will be required to make an extra payment for the parking charges incurred. Dial *486# to see the new charges and complete payment.

Can I cancel the transaction during the payment process?

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As long you have not yet entered your M-PESA PIN number to authorize the payment, you can cancel the transaction at any time.

What do I do when the amount charged has been deducted from M-P ESA and the bill is not cleared (confirmation message received from M-PESA but not from KAPS parking provider)?

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Kindly contact the KAPS parking management office on site or call the KAPS contact number 254-709-899000

What happens when I want to exit the parking site and the Exit barrier does not open?

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Kindly contact the KAPS parking management office on site or call the KAPS contact number 254-709-899000

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