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Safaricom Digital TV & Internet Box

What is the Safaricom Digital TV & Internet Box?

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Digital TV & Internet is a smart Set-Top Box powered by Android that provides you with the simplest way to stream movies and TV shows to your TV. You can also play games, watch Live TV and much more

What do I get with the Safaricom Digital TV & Internet Box?

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The Safaricom Digital TV & Internet Box will turn your TV into a “Smart” TV. You will be able to:

i. Stream movies and TV shows from apps like Showmax.

ii. Mirror content from your phone or tablet to your TV screen.

iii. Download movies and videos for offline viewing. These will be stored on the 32GB internal storage

iv. Create a Wi-Fi hotspot with up to 8 users.

v. Stay connected in the event that there is no fibre connectivity using the Safaricom Digital TV & Internet Box 3G/4G data bundles easily purchased through *400# or www.safaricom.com/bigbox

vi. Access external files like videos and music and watch on your TV using the USB port on the Safaricom Digital TV & Internet Box.

vii. Watch movies, series, news and kids’ shows on apps such as Showmax, YouTube, YouTube Kids, Deutsche Welle which come pre-loaded on the Safaricom Digital TV & Internet Box. This includes Gameloft for all you gamers.

viii. Download your preferred App through the Google Play Store on your Safaricom Digital TV & Internet Box.

ix. Access more than 50 Free to Air (FTA) Live and / or Local channels such as KTN, Citizen and NTV. To access the live channels, simply connect your Safaricom Digital TV & Internet Box to an antenna.

How do I set it up?

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It’s easy! Simply follow the set-up steps as outlined on the installation guide to activate your device. In case of any queries, you can reach our support centre by dialling 400 from the contact mobile number provided during registration of the Safaricom Digital TV & Internet Box.

Where can I buy the Safaricom Digital TV & Internet Box?

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You can purchase the box from Safaricom Shops in Nairobi, Mombasa, Nakuru, Eldoret and Kisumu.

What is the price of the Safaricom Digital TV & Internet Box?

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Safaricom Home Fibre customers with an active connection can purchase the Safaricom Digital TV & Internet Box at a discounted price of Ksh5,999 and at Ksh9,999 for customers currently not subscribed to Safaricom Home Fibre.

You will also get to enjoy 3 months FREE subscription to Showmax.

How do I purchase the Safaricom Digital TV & Internet Box monthly internet bundles?

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Simply dial *400# on your Safaricom line, select Safaricom TV, select Safaricom Digital TV & Internet Box then follow the simple instructions. Alternatively log on to www.safaricom.com/bigbox on the Safaricom Digital TV & Internet Box, select your preferred bundle and proceed to make payment via airtime.

What mobile number do I use to pay for the Safaricom Digital TV & Internet Box monthly internet bundles?

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Your Safaricom Digital TV & Internet Box comes preloaded with a mobile number. The number is printed on a sticker placed at the bottom of the box and on the packaging. This mobile number will act as your account number and will be used to purchase the monthly internet bundles.

What happens when I exhaust my Safaricom Digital TV & Internet Box monthly internet bundles before the 30 day expiry period?

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You can purchase additional bundles by dialing *400# on your Safaricom line, select Safaricom TV, select Safaricom Digital TV & Internet Box then follow the simple instructions. Alternatively log on to www.safaricom.com/bigbox on the Safaricom Digital TV & Internet Box, select your preferred bundle and proceed to make payment via airtime.

Can my Safaricom Digital TV & Internet Box monthly internet bundles roll over after the expiry period?

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No, the bundles do not roll over. Additionally, purchasing a new bundle will not extend the validity of your existing bundle.

Can I sambaza or share the Safaricom Digital TV & Internet Box internet bundles?

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No, you cannot sambaza or share the bundles to another mobile number.

Will I get notifications on payments due or when my bundles are running?

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Yes, you will receive a notification on your TV screen and via SMS on the mobile number that you used during registration and purchase of the Safaricom Digital TV & Internet Box.

Can I remove the Safaricom Digital TV & Internet Box SIM card from the device?

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No, the Safaricom Digital TV & Internet Box SIM card comes pre-installed in the box and hence cannot be removed.

How should I get in touch with customer care in case I need assistance with the Safaricom Digital TV & Internet Box?

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You can reach customer care by calling 400 using the contact mobile number provided during registration of the Safaricom Digital TV & Internet Box. If you do not have a Safaricom line, you can call customer care via 0722001100.