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Safaricom Home Bonanza

What is Safaricom Home Fibre?

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Safaricom Home Fibre is a service that allows you to have fast, reliable and unlimited Internet access from the comfort of your home. Once registered, you will be given a Wi-Fi router that will enable you to have Wireless and LAN Internet access.

What is Safaricom Home Free Voice Minutes Promotion?

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This a promotion where all new Safaricom Home customers will get free voice minutes based on the subscription they have selected. The free minutes are as indicated below:

Package

Speed (Mbps)

Monthly Cost

Free Voice Minutes

Validity Period

Bronze

5Mbps

Kshs. 2,500/=

100 minutes

30 Days

Silver

10Mbps

 Kshs. 3,499/=

150 minutes

30 Days

Gold

20Mbps

 Kshs. 4,999/=

250 minutes

30 Days

Platinum

40Mbps

 Kshs. 9,999/=

500 minutes

30 Days

Who can take part in this promotion?

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If you are a first time Safaricom Home customer whose home is within the Safaricom Home Fibre networks, i.e. you haven’t connected to Safaricom Fibre before this promotion.

How long is the promotion valid for?

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The Promotion will run for thirty (30) days from 00:00hrs 2nd March, 2018 to 23:59hrs 1st April, 2018 .

How will I get the free voice minutes?

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Once you’ve successfully signed up to your preferred package and made your payment, dial *855# with the mobile number you used to buy your package and select the option to redeem the free minutes.

Can I allocate the free voice minutes to another mobile number?

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The free minutes can be allocated to the mobile number you used when buying the product or another Safaricom mobile number.

What is the validity of the Free Voice minutes?

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The free minutes will be valid for 30 days and cannot be extended.

Can I share or sambaza the free voice minutes?

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You cannot sambaza or share free minutes with another number.

Can I use my free voice minutes across all networks?

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Yes, they can be used both on Safaricom and across all networks.

How do I get access to the service?

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We have an on-ground team in your area that will answer any questions you might have. They will also help activate the service for you after you’ve filled in the application form and been issued with an account number. Customers can always dial *400# to get a call back from the Safaricom support team.

What do I need to be able to activate the service?

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  1. A duly filled application form
  2. A copy of your ID or valid passport
  3. Payment confirmation of your preferred Safaricom fibre service plan

How do I pay for the service?

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  1. Complete the application form that you have been assigned after which you will get an account number
  2. Dial *855# from your Safaricom line and follow the prompts
  3. Enter your account number (11, XXX, XXX), estate, house number and contact number
  4. Confirm that payment has been made from your M-PESA account
  5. You can also make payments at any Safaricom Shop using your account number (11, XXX, XXX) issued on application

What do I need to access the service?

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You will be issued with a Wi-Fi username and password which you will use to connect all your devices with Wi-Fi capability or use a LAN cable to connect to a computer.

How do I change my password?

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Call line 400 to have your password changed.

How long will the activation process take?

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On filling in the application form and making payment, your activation set up will be completed within 24 hours after receipt of payment. You will thereafter be issued with a Wi-Fi router (remains property of Safaricom) which should be returned upon service termination.

Will there be installation charges for the services?

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No. There are no installation charges.

Is the service available countrywide?

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The service is available in estates which have the Safaricom Fiber infrastructure. To find out if the service is available in your estate please send an email to FiberSalesGroup@Safaricom.co.ke or safaricomhome@Safaricom.co.ke

How do I terminate the Fibre service?

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To terminate the service you will need to send an email to safaricomhome@Safaricom.co.ke with the request after which you will be advised accordingly. Once the service is cancelled, arrangements will be made to have the Wi-Fi router collected from your premises.

How do I get assistance in case I have queries, issues or complaints?

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You can contact customer care by calling 400 from your Safaricom line or call 0722002100 or 0722002200 or send an email to safaricomhome@Safaricom.co.ke

What happens when my One Month Free allocation expires?

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Before expiry of the offer, you will be prompted to make payment via M-PESA so as to continue enjoying the service.

To renew your subscription, simply follow the instructions below

  • dial *400#
  • select “Manage your subscriptions”
  • select the “Renew subscription” option
  • select the package you want to renew and make payment via M-PESA