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M-PESA 1Tap

Will I be charged for making payments using M-PESA 1Tap?

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The existing Lipa Na M-PESA charges apply.

What PIN will I use when making payments using M-PESA 1Tap?

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You will be required to use your M-PESA PIN. Remember, PIN YAKO SIRI YAKO.

Will I need to have my phone when making payments using M-PESA 1Tap?

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Yes, you will be required to have your phone to enter your M-PESA PIN to complete your transaction.

How do I block my stolen/lost/damaged M-PESA 1Tap Tag?

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You can block your card by using any of the following channels:

  • Dial *234# and reply with 1 for M-PESA Products. Select Option 4 from the Menu for M-PESA Card and pick Block from the options given
  • Contact customer care through calls (dial 100, 200 or 234), SMS or through our social media accounts
  • Visit any Safaricom shop for assistance

How do I unblock my M-PESA 1Tap Tag?

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You can unblock your card by using any of the following channels:

  • Dial *234# and reply with 1 for M-PESA Products. Select Option 4 from the Menu for M-PESA Card and pick Unblock from the options given
  • Contact customer care through calls (dial 100, 200 or 234), SMS or through our social media accounts
  • Visit any Safaricom shop for assistance

How do I replace my lost/stolen/damaged M-PESA 1Tap Tag?

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You will be required to visit any Safaricom Retail shops, authorised dealers or M-PESA Agents to replace the M-PESA 1Tap Tag.

What happens to my Safaricom M-PESA 1Tap Tag when I change the ownership of my line?

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Once you change ownership of your line, your M-PESA account is deactivated and your M-PESA 1Tap Tag becomes inactive. The account’s new owner will acquire a new M-PESA 1Tap Tag as per the activation process.

Are there any differences in use with the types of M-PESA 1Tap Tags (card/wristband/sticker)?

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None at all. All three will operate in the same way and the only difference is the size and style. Your choice may be based on your preference.

Can I have multiple M-PESA 1Tap Tags linked to my M-PESA account?

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No. There can only be one M-PESA 1Tap Tag per M-PESA account.