faqs-Safaricom

What are International Calling Bundles?

+

The International Calling bundles enable customers to purchase a bundle for calls to USA, Canada, China and India

How can I purchase a bundle?

+

Customers will be able to buy the international calling bundles via USSD (100# & *200#)

How do I check my bundle balance?

+

To check your bundle balance, dial *100# and *200#, Select Products and Services then select ‘International Calling Bundles’ then select Check Balance

Can I use my bundle to make calls to these destinations when roaming?

+

No, the bundle can only be used when making calls when in Kenya.

Can I rollover my unused minutes?

+

You can rollover the unused minutes if you purchase another bundle before expiry of your current bundle.

Will I earn Bonga points when I purchase the bundle?

+

Bonga points earned will be on the bundle purchased

Can I Sambaza my minutes once purchased?

+

No, you cannot transfer the minutes purchased to another number.

What is the usage priority?

+

The usage priority is

International calling bundle
Airtime

Welcome to our fresh new website

Need Support?

International Calling Bundles

Internet