faqs-Safaricom

Who is eligible to participate in the promotion?

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All Safaricom M-PESA customers are eligible to participating in the SAFARICOM LIPA NA M-PESA SHINDA 3 BEDROOM PROMOTION.

How do I participate in the promotion?

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All M-PESA customers can participate in the promotion by performing any of the following transactions worth KES. 50 and above during the promotion period:

Lipa Na M-PESA (both paybill and Buy Goods and Services)

What is the duration of the promotion?

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The promotion will run from 15th December 2015 0000hrs till 25th January 2016 2359hrs.

What do I win?

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During the promotion period, winners will receive airtime awards, cash awards via M-PESA.

At the end of every two weeks, one customer will win a fully furnished house worth KES. 14 Million.
*Prizes above are net of withholding tax

How many promo entries do I get?

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Each of the qualifying transactions will be awarded entries based on the transaction value as in the table below:

Consumer Matrix

CONSUMERS Value (Ksh)	Qualifying Transactions & Entries Lipa Na M-PESA (Paybill & Buy Goods) (Excludes Paybill to Banks *)
Less than Ksh 50	0 entries
50 - 1000	10 Entries
1001 - 3500	20 Entries
3,501 – 5,000	30 Entries
5,001-10,000	40 Entries
10,001- 20,000	50 Entries
20,001 – 30,000	60 Entries
30,001- 40,000	70 Entries
40,000 and above	80 Entries

Qualifying transactions

Lipa Na M-PESA (Paybill & Buy Goods)

Can I enter into the promotion by sending money?

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No. Only Lipa Na M-PESA (both Paybill and Buy Goods and Services) transactions qualify.

Which transactions don’t qualify to get entries?

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The following transactions do not qualify to earn you promo entries:

Deposit money
Send Money
Withdraw Money (From Agent and From ATM)
Registration onto M-PESA
PIN change onto M-PESA
Balance enquiry on M-PESA and M-Shwari
All non-chargeable transactions
M-PESA to Bank
Bank to M-PESA
M-Shwari transactions
KCB M-PESA transactions

How do I check my entries?

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Dial *244# then select “Check Points Balance”.

What can I do to increase my chances of winning?

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The more you perform the qualifying transactions, the higher your chance of winning.

Can I use a SIM from another network to enter the promo?

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No. the promotion is open to Safaricom subscribers only. You will need to perform a qualifying transaction using Safaricom’s M-PESA to participate in the promo.

How will I receive my prize?

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Airtime prizes will be topped up directly into the customers’ account and M-PESA prizes will be paid directly into a customer’s M-PESA account.

When will the draws be done?

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Draws will be done on weekdays, Monday to Friday. This excludes public holidays. Weekend promotion entries will be put in the Monday’s draw.

How do I escalate issues?

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For Customer Care assistance, contact us on:

Prepaid Customer Care *100#
Postpaid Customer Care *200#
M-PESA Customer Care *234#
Twitter: @safaricomltd
Facebook: www.facebook.com/safaricomltd

Do I have to register to participate in the promo?

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No. by participating in the qualifying transactions during the promo period, you automatically enter into the promotion.

How will winners be contacted?

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Daily winners will be notified via SMS. Winners of the house shall be notified via a call from 0729 333 333.

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