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Okoa Stima

What is Okoa Stima?

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Okoa Stima is a service that offers customers both on Pre-Pay and Post-Pay a one-stop-shop for all their power access needs. Okoa Stima offers services such as account registration, payment of power bills, purchase of tokens, bill querying and presentment, and access to emergency power top up.

How do I opt in to use Okoa Stima?

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  • Dial *885# and accept Okoa Stima terms and conditions
  • Enter National ID
  • Set your preferred PIN and confirm
  • You will receive a confirmation message via SMS
  • Select continue
  • Enter your Services PIN
  • Select register meter/account and select register new
  • Select Prepaid or Postpaid
  • Enter meter or account number and submit

How many meters can I register?

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You can register up to three (3) pre-paid or post-paid accounts.

How do I pay my Kenya Power bill using *885#?

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  • Dial *885# and enter PIN
  • Select post-pay
  • Select registered account, the bill on account will be automatically displayed
  • Select pay bill via M-PESA
  • Select pay in full or part-payment, enter the amount to be paid then submit

You will receive a confirmation message of bill clearance and if part payment, message received will show balance.

How do I buy tokens using *885#?

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If you have registered your account, simply follow these steps;

    • Dial *885# and enter PIN
    • Select pre-paid
    • Select the meter you want to buy token for
    • Your M-PESA account will be deducted
    • You will receive a confirmation message from M-PESA and Kenya Power on your payment

How do I request for an Okoa Stima on pre-pay?

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  • Dial *885# and enter PIN
  • Select pre-paid
  • Select Okoa Stima
  • Select ÔÇÿrequest emergency top upÔÇÖ
  • Select the Meter
  • Select preset Okoa amounts ranging from Ksh.100 to 1000 and confirm

You will receive an SMS confirmation for Okoa Stima with a token which you load to your meter.

How do I request for Okoa Stima on post-pay?

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  • Dial *885# and enter PIN
  • Select post paid
  • Select the account, the bill on the account will be automatically displayed
  • Select Okoa Stima and follow steps

How do I repay Okoa Stima on pre-pay?

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  • Dial *885# and enter PIN
  • Selects pre-paid
  • Select Okoa Stima
  • Select repay okoa stima (If there is an outstanding loan)
  • Select: full payment or part payment

You will receive notification message with balance if partial payment.
Full payment you will receive notification that amount will be deducted from M-PESA.

If I request for a loan of Ksh 1,000, how much will I receive and how much will I pay back?

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Okoa Stima is charged a facility fee of 10% of value of the top up meaning you will receive tokens worth 10% less the amount requested. For example, if you request KShs. 1,000, you will receive top up worth KShs. 900, with KShs. 100 retained as facilitation fee.

What is the minimum amount I can borrow?

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Ksh. 100

What is the maximum amount I can borrow?

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  • KShs. 1,000 for pre-paid meters
  • KShs. 2,500 for post-paid meters

What is the duration for repayment?

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The top up is payable within 7 days. However, you can repay the top up before the due date and borrow again.

When I request for a top up, how do I get the units/post pay electricity?

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The amount you request will be sent to you as a token (for prepaid accounts) or used to clear your post-paid bill at Kenya Power.