faqs-Safaricom

What is Sambaza Internet?

+

Sambaza Internet is a service that allows customers to transfer internet data bundles from one mobile number to another.

How can I Sambaza internet data bundles?

+

One is able to sambaza internet data bundles by the below methods

By dialling *544#

Dial *544#
Select Internet Sambaza
Enter amount of internet data bundles to Sambaza
Enter the mobile number you want to sambaza

SMS

Send an SMS with the amount of internet data bundles in MBs *Mobile number to 450
For example to Sambaza 30MB write an SMS in the format 30*0722000000 and send this to 450

Online via www.safaricom.com/bundles

Is internet Sambaza available for both PrePay and PostPay customers?

+

The service is accessible to both individual PostPay and PrePay customers.

Is it possible to Sambaza my daily internet data bundles?

+

Daily internet data bundles cannot be transferred.

What is the minimum internet data bundle that I can sambaza?

+

The minimum is 5MB internet data bundles.

What is the maximum amount of internet data bundle that I can Sambaza at any one time?

+

The maximum amount that can be transferred at once is 10MB

Is there a limit to the amount of internet data bundles that I can Sambaza in a day?

+

The maximum that you are allowed to Sambaza in a day is 20MBs

Can I Sambaza all the data bundles present on my mobile number?

+

One should remain with a minimum of 5MB on their mobile number.

Can I Sambaza a FREE bundle e.g. Data bundles that I get or redeem after purchasing a phone?

+

Bonus / Promotional data bundles cannot be transferred.

Can I Sambaza the night shift internet bundles present on my line?

+

Night shift internet bundles are considered as promotional bundles hence can't be transferred.

If I Sambaza internet data bundles to a number that has another bundle present on it, what will be the expiry date of the bundles on the receiving line?

+

The expiry date of the bundles present on the sender number will be compared to the expiry date for the bundles present on the receiving number then the longest expiry date will automatically be picked. If the receiving number doesn't have any bundles present then automatically the validity of the bundles sent will remain as is. For example, if I have an internet data bundle expiring on 30th March 2013 and I transfer the bundles to a number whose data bundles expire on 16th April 2013 then the expiry for all the bundles will remain as 16th April 2013.

What would be the possible causes of an internet bundle Sambaza request not going through?

+

The amount requested for could be out of the range of between 5MB and 900MB. The receiving line could be inactive Insufficient internet bundles on the sending line.

What happens if I sambaza internet data bundle to a wrong number?

+

Reversal of sambaza internet is NOT possible. Customer should confirm the mobile number before completing the request.

I have a prepay number, is it possible to sambaza to a postpay number and vice versa?

+

Prepay customers are able to sambaza to other active prepay numbers and Postpay numbers,
For post pay, only individual post pay will be able to sambaza.
Corporate PostPay and PrePay customers can only receive data bundles but will NOT be able to Sambaza.

Welcome to our fresh new website

Need Support?

Sambaza Internet

Internet