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Buying Data Bundles FAQs - Safaricom

When can I be able to extend my data bundle?


Data extension will only occur if a new bundle is purchased before your current data bundle expires and the new bundle has a longer validity than the duration left on the bundle about to expire.

Will I be able to extend my daily bundle with any other data bundle?


Customers will be able to extend their data bundle expiry by purchasing either a daily, 7 day, 30 day or 90 day bundles with the longest validity being assumed.

Will I be able to extend a data bundle with 7 day validity with any other bundle?


Yes you can. 7 day, 30 day and 90 day bundles can be extended, with the longest validity being assumed. (The longest validity is the furthest expiry date).

What happens when my data bundle expires?


Upon expiry, the resources are deleted and cannot be recovered.

How do I know that my data bundle is about to expire?


  • Dialing *544# and selecting check bundle balance. This shows the bundle expiry date.
  • Visiting and checking the expiry on your data bundle balance section.
  • Customer will receive a notification 48 hours before the bundle expires informing them about the expiry of the internet bundle. “Dear customer your data bundle will expire on DD/MM/YYYY. To extend validity dial *544# to buy another bundle.”

What if I do not purchase a data bundle?


The customer will be charged Ksh 4.3 per MB from their airtime if they do not purchase a data bundle or have not activated My Data Manager.