Buying Data Bundles
When can I be able to extend my data bundle?+
Data extension will only occur if a new bundle is purchased before your current data bundle expires and the new bundle has a longer validity than the duration left on the bundle about to expire.
Will I be able to extend my daily bundle with any other data bundle?+
Customers will be able to extend their data bundle expiry by purchasing either a daily, 7 day, 30 day or 90 day bundles with the longest validity being assumed.
Will I be able to extend a data bundle with 7 day validity with any other bundle?+
Yes you can. 7 day, 30 day and 90 day bundles can be extended, with the longest validity being assumed. (The longest validity is the furthest expiry date).
What happens when my data bundle expires?+
Upon expiry, the resources are deleted and cannot be recovered.
How do I know that my data bundle is about to expire?+
- Dialing *544# and selecting check bundle balance. This shows the bundle expiry date.
- Visiting www.safaricom.com/bundles and checking the expiry on your data bundle balance section.
- Customer will receive a notification 48 hours before the bundle expires informing them about the expiry of the internet bundle. “Dear customer your data bundle will expire on DD/MM/YYYY. To extend validity dial *544# to buy another bundle.”
What if I do not purchase a data bundle?+
The customer will be charged Ksh 4.3 per MB from their airtime if they do not purchase a data bundle or have not activated My Data Manager.