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Redeem Bonga Points

What is "Fly with Bonga Points"? +

"Fly with Bonga Points" is a campaign stemming from a partnership between Safaricom and Kenya Airways allowing customers to redeem their Bonga Points for Kenya Airways' tickets. The rewards currently being offered are for domestic destinations

How many Bonga Points do I need to participate? +

The number of Bonga Points needed to redeem a Kenya Airways ticket depends on the destination, flight type and ticket class. The complete rate table is as below:   ECONOMY CLASS BUSINESS CLASS FLIGHT TYPE BONGA POINTS NEEDED BONGA POINTS NEEDED Domestic One Way Ticket e.g. Mombasa - Nairobi 28,000 56,000 Domestic Return Ticket e.g. Eldoret - Nairobi - Eldoret 40,000 80,000 Domestic One Way Ticket via Nairobi e.g. Kisumu - Nairobi – Malindi 56,000 112,000 Domestic Return Ticket via Nairobi e.g. Eldoret - Nairobi – Mombasa 80,000 160,000

How do I check if I have sufficient Bonga Points? +

To check your Bonga Points, simply dial *126# select option 1: "Enquire your Bonga Points". You will receive an SMS notification with details of your Bonga account balance.

How do I redeem my Bonga Points for a ticket? +

To redeem your Bonga Points, simply dial *126# select option 2: "Redeem your Bonga Points" then select the "Free Kenya Airways Tickets" reward. NOTE: You will need to provide a booking reference number issued by Kenya Airways to complete the transaction

How do I book my flight? +

To book your flight, visit any Kenya Airways Sales Office, call their contact centre on 0711 024 747 or email them on reservations@kenya-airways.com Kenya Airways will issue you with a reference number which you can then use to redeem your Bonga Points.

If I do not have enough Bonga Points, can I add cash or M-PESA to complete the transaction? +

No. You are required to provide the full amount of Bonga Points. If you do not have the full value, you can use the points transfer service to get points from friends and family.

What happens if I cancel my ticket? Do I get my Bonga Points back? +

No. Once you redeem your Bonga Points and been issued with a ticket, you cannot get your Bonga Points back. The Kenya Airways cancellation rules will apply at this point.

Who should I contact in case of a cancellation? +

Please contact the Kenya Airways Sales Office or contact centre. Please note that the Kenya Airways cancellation rules will apply.

I have applied for a refund. How do I check the status of my refund request? +

To check the status of your refund, call Kenya Airways on +254 20 642 2764/5, +254 20 642 2912 or email sales.internet@kenya-airways.com

How do I make a flight booking via the Kenya Airways call centre? +

To make a reservation, please call Landline: +254-(0)20-327 4747 or Mobile: 0711 024 747. Note that these calls are all chargeable

How do I enroll for the Bonga Points Loyalty Program? +

Simple dial *126#and select option 3: to enrol to Bonga Points. Alternatively send an SMS with the word Bonga to 125

Are there any extra charges when I pay for my Kenya Airways ticket using Bonga Points? +

No. Only the Bonga Points value of the ticket will be deducted from your Bonga balance when you redeem.