Don't Wait, Do Things Safaricom 4G
What is Safaricom 4G/LTE Advance?+
LTE stands for long term evolution it's a technology that is set to deliver very high data speeds.
LTE Advanced is an upgrade of LTE. It achieves higher internet browsing speeds as compared to those offered by LTE.
To enjoy the superior service, you will need 4G capable Device (phone/tablet/modem) 4G enabled SIM card Be in an area covered by the 4G service
4G/LTE relies on new technologies that are not available on normal SIM cards.
Yes. You can replace your SIM card at any Safaricom retail centre
You can check under network settings. Depending on the model of your phone you will see LTE/4G in addition to other mobile network settings. For iPhone: Settings>Mobile/Cellular>Voice & Data For Android: Settings>Mobile data>Network mode>Change to LTE/4G
You can activate or deactivate 4G using your phone or tablet's menu settings. Examples; For iPhone: Settings>Mobile/Cellular>Voice & Data For Android: Settings>Mobile data>Network mode>Change to LTE/4G
When moving out of or into 4G coverage, you will still continue browsing
Can I make calls over the 4G network?+
Calls will be made as normal even if you are in a 4G coverage area. 4G will only be accessible for internet browsing.
The data bundles available currently will be in use even on 4G. There are no additional charges for using 4G.
Huawei P7 Nokia 1320 iPhone 6 & 6 Plus All these devices will come with FREE 4GB data bundles.
Nairobi Village Market UNEP Gigiri Hanna_Lodge Nyari West Thigiri Runda Estate Mpaka Road General_Mathenge_Drive Woodvale_Grove Parklands 1st avenue Safaricom_House Technical_Building Old_Buruburu Bumbani_Rd Kabete Exchange Mombasa Portriez Changamwe National House Mikindani Industrial Changamwe Exchange Government Chemist
Visit the Retail shops where the SIM cards are available. These are Nairobi: I&M, Village Market, Galleria, Junction, Sarit Centre. Mombasa: REX Digo, MIA , Nyali
How do I know my phone is internet enabled?+
Your phone will have an icon called Internet or Web besides other icons such as message.
How do I access the Internet on my phone?+
You need to set up the phone with settings and then go to the Web/Internet icon and put the Internet Web address you want to access, e.g., www.safaricom.com and select ok/go.
How do I know my phone is 3G enabled?+
The phone will display 3G. (This is seen on the top left or right on most handsets).
How is data charged by Safaricom?+
Data is charged depending on download and upload of information, i.e., it’s not time based.
What can I access from my mobile phone?+
www.safaricom.com is very rich in content and you can download popular local and international songs, video clips, games, wallpapers, among others. You can also get links to various football sites, education, information etc. Alternatively, you can google what you are looking for by going to www.google.com.
Can I perform e-commerce transactions on www.safaricom.com?+
Yes you can. Safaricom has developed innovative services such as Easy Travel which enables you to book and pay for your bus, airline or train ticket.
How much am I charged for browsing the Internet via my phone?+
Accessing the Internet will cost you slightly more if you are using the airtime credit in your account. However, you can purchase Internet packages (bundles) which will enable you to browse at discounted rates. Please see our current browsing rates here
If I have subscribed to a Daily Internet Bundle or a limited bundle can I still subscribe to the Chattitude bundle?+
Yes, you are able to subscribe to the Chattitude bundle with an existing daily/limited bundle.