Welcome to our fresh new website
Get information on all our products and services for free
Get information on all our products and services for free
How do I subscribe to the service?
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Pre-Pay:
Post Pay:
How do I buy the Easy Data Bundles?
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Upon successful registration onto the service;
Upon successful processing, the preferred data bundle will be provisioned on all requested lines automatically, each month.
What speeds do I expect after using up the bundles?
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You will be able to enjoy different speeds depending on the bundle bought. Easy30 allows for up to 256Kbps while users on the Easy50 data bundle can get browsing speeds of up to 512Kbps.
A number of factors can affect speeds negatively ,some of which include the following;
I am an individual, can I use the service?
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No. The Easy Data Bundles are for registered small and medium businesses only
What if I do not exhaust my bundles by the end of the validity period?
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Can I Sambaza my bundles?
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No. The Easy Data Bundles cannot be shared to other mobile numbers. However, you can allow other users and devices to use your Easy Data Bundles by using a wireless router or creating a mobile hotspot with a mobile handset. Safaricom offers a wireless router which supports up-to 10 users.
How do I check my bundle balance?
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Pre-Pay:
Post-Pay:
How many employees can I buy bundles for?
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Pre-Pay:
Post-Pay:
How many bundles can I buy within the month?
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Pre-Pay:
You can buy as many bundles as you need.
Post-Pay:
Bundles are provisioned once each month. However, you can opt to purchase another bundle at any time if you are on a postpay hybrid model. Please ask your sales agent for more information about this.
How do I get in touch with Safaricom for support or queries?
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Pre Pay:
Call: 100 (free) or 0722 002100 (Chargeable)
Email: customercare@safaricom.co.ke
Post Pay:
Call: 200 (free) or 0722 002200 (Chargeable)
Email: advantage@safaricom.co.ke
Business Support:
Call: 2222 (free) Email:
business.support@safaricom.co.ke
Safaricom (SCOM)