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about safaricom

about safaricom

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Our Purpose

Transforming Lives

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‘TWAWEZA’ When We Come Together, Great Things Happen

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Our Values

SPEED – We prioritize the right things for the customer, we are focused; demonstrate sense of urgency; analyze, decide and execute fast. Speed is our differentiator.

SIMPLICITY –Communicate clearly, straightforwardly and coherently; develop customer centric ‘easy to use’ (products, processes, interfaces etc.); simplify and/or eliminate work.

TRUST –We consistently do what we say we will do; trust others to deliver; support decisions once made

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Our Culture

PURPOSE – When we focus on our purpose profits will come naturally

HUMANNESS – We all matter, our diversity is our strength

GROWTH – We are enterprising, innovative and take risks to grow; for self and business

TRUST – Our customers, partners and colleagues trust us. We are accountable, vulnerable and authentic

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Our leadership standard

External radar; customer/product obsessed; bold, fall fast & scale fast; insights-driven decision making; accountable, empower & coach.