In celebration of Social Media Week (SMWiNairobi) we are going to talk about 3 things we love about Social Media and no, taking and posting selfies is not one of them. Well, maybe it is, you just have to read and find out. 🙂
Connect with the world
Social media helps us connect with the world and most importantly millions of Kenyans online. Through real-time, daily interactions, we have been able to create content and products to meet the needs of our customers as a whole and also as individuals.
To ensure we adequately connect and address issues faced by customers quickly and conveniently, we have a 24-hour customer care team that is fully dedicated to offer assistance when need be.
Never a Dull Moment
If you are not scrolling through your timeline, trending topics or quietly following banters online, you are probably Googling something or trying to connect with a long lost friend. For many brands, being able to communicate from a personal level, builds a sense of understanding with the consumers and this leads to a better communication between the brand and the customers.
Social media is fun and exciting but only if used for the right reasons. Important to keep in mind: your digital footprint never disappears.
We get to learn something new every day
“You learn something new every day if you pay attention.” – Ray LeBlond
The beauty of Social Media lies in the ability to connect with people and being able to learn a thing or two from them. This is vital for brands online. Because by fully understanding consumers and current trends, businesses will be able to harness the power of social media to come up with solutions that cater to the needs of their customers.
There you have it; these are the 3 things we love about social media. Let us know your 3 favorite things in the comment section.