Financial highlights

Steady service revenue growth on an underlying basis**
Service revenue growth

KShs 251.22bn

Service revenue growth

on an underlying basis*

Fixed service revenue

KShs 8.97bn

One month active overall customers


One month active chargeable mobile data customers


Voice (incoming and outgoing)

KShs 94.45bn

Mobile data revenue

KShs 40.67bn

Messaging revenue

KShs 17.19bn

One month active M-PESA customers


M-PESA revenue

KShs 84.44bn

Earnings outperforms guidance generating solid shareholder returns
EBIT (Profit before interest and tax)

KShs 101.01bn

EBIT margin

+3.0ppts YoY

Free cash flow

KShs 70.27bn

Headline earnings per share (HEPS)**

KShs 1.78

* Excluding the impact of betting and free M-PESA transactions in response to COVID-19.
** Headline Earnings per share (HEPS) calculated excluding the gain on acquisition of the M-PESA brand (KShs 3.3 billion) divided by number of issued share capital.

Our Business
Chairman’s statement