The following terms and conditions apply to the Safaricom Roaming Service (“the Service”) and by using the Service you will be deemed to have read, understood and accepted the same:
This Service enables eligible Safaricom subscribers to automatically make and receive voice calls, send text messages and use mobile data or access other services when travelling outside Kenya, by means of using a visited network.
This Service is open to all Safaricom Prepay and PostPay subscribers.
These terms will take effect on 8thJuly 2021 from 0000 hrs.
Before you travel, you are required to ensure that the Roaming Service is activated on your line. For PostPay subscribers, please dial 200. Roaming is automatically updated on a PrePay line.
“Your request has been received. You will receive an SMS notification shortly. Thanks for choosing Safaricom roaming service.”
When you make a call, you will be charged the applicable rate as indicated in our tariff schedule.
When you browse the internet on your phone, you will be charged according to the published roaming rates for data. All your roaming costs will be reflected in your next bill (if on PostPay subscribers).
“Personal Information” means personal identifiable information as prescribed in the Data Protection Act which includes but is not limited to name, address, phone number, identification number, location data.
We are required by law to collect certain personal information and are legally obligated to deny you the service if such information is not availed.
Apart from the legal obligation mentioned above, we also need to collect your Personal Information for quality service delivery. Please note that although this is voluntary, without such information we may not be able to provide quality service.
We are committed to respecting and protecting the privacy of the information we collect from you. Our privacy statement, as updated from time to time, explains how we treat your personal information, who we share your information with, and measures taken protect your privacy when you use our Service. This can be found on Safaricom Data Privacy Statement. If unable to access the link or our website, please reach us on any of our customer care channels to receive a copy.
When registering a minor as a Safaricom subscriber, a person with parental authority shall open and maintain an account in their name for and on behalf of the minor. For purposes of these Terms and Conditions, a person with parental authority shall include the birth parents of a minor, legal guardian or other person who can demonstrate legitimate authority over the minor’s affairs.
These Terms and Conditions are available at www.safaricom.co.ke