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The Safaricom Guarantee

The Safaricom Guarantee is a promise by Safaricom to refund the customers with up to 1- Minute talk time if they experience a network disconnection during a local call to another Safaricom number. The refunds will be provided cumulatively on a weekly basis. Customers will also benefit from a real time network-reporting tool that will allow them to instantly alert the company of any coverage issues by sending an SMS to 5555.


We stand on the principle of keeping the integrity of your call intact. As such, we have invested in the upgrade and expansion of our network, so that you can always stay in touch and #KeepTheConnectionsGoing

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