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M-TIBA

What is M-TIBA?
M-TIBA is a service on your mobile phone that allows you to set funds aside for healthcare. Funds stored in M-TIBA can only be used to pay for services and medication at specific healthcare facilities which carry the M-TIBA logo. You can transfer funds from your M-PESA to your M-TIBA. Funds stored in M-TIBA are managed by UAP insurance.

M-TIBA is customised for you:

  • To set funds aside regularly using your mobile phone
  • To set funds aside flexibly according to your income; you can deposit from as little as 10 Ksh.
  • To set funds aside affordably; registration into M-TIBA is free. Transactions from your M-PESA to your M-TIBA are free. No transaction costs at the healthcare facility when you pay.
  • To manage healthcare for your extended family
  • To access better healthcare conveniently

How to register on M-TIBA
There are multiple ways to register on M-TIBA:

  • Simply dial *253#
  • An M-TIBA agent
  • At any of the facilities that carry the M-TIBA logo
  • By calling M-TIBA Toll Free line 0800 721253.

For more information, call the Toll Free Customer Care Center on 0800721253 or email This email address is being protected from spambots. You need JavaScript enabled to view it..


FAQs

  • What is M-TIBA?
  • What is the difference between M-TIBA and M-PESA?
  • Who qualifies to register for M-TIBA?
  • What documents do I need to register on M-TIBA?
  • Where can I register on M-TIBA?
  • Who is an M-TIBA agent and what does he / she do?
  • Can I register more than one M-TIBA?
  • How much does it cost to transfer funds to my M-TIBA?
  • How do I transfer funds to my M-TIBA?
  • How often can I transfer funds from my M-PESA into my M-TIBA?
  • How do I check my M-TIBA balance?
  • Am I required to maintain a minimum balance in my M-TIBA?
  • What is the minimum amount of funds I can transfer to my M-TIBA?
  • What is the maximum amount of funds I can store in M-TIBA?
  • Are my funds safe in M-TIBA?
  • Where can I use M-TIBA?
  • How do I recognize an M-TIBA facility?
  • What healthcare services can I pay for using M-TIBA?
  • How do I authorize treatment using my M-TIBA?
  • How do I know when my M-TIBA has been charged?
  • How do I know I’m not overbilled?
  • What happens if I transfer funds to a facility that is not participating in M-TIBA?
  • Can I pay for others using my M-TIBA?
  • What happens if I don’t have sufficient funds in my M-TIBA to pay for healthcare services?
  • How do I change my M-TIBA PIN?
  • How do I correct personal details in case they are wrong in the system?
  • How do I confirm if I or my dependants are registered?
  • Can I transfer funds from my M-TIBA to another M-TIBA?
  • What happens if I lose my phone?
  • Can I close my M-TIBA?
  • Can I get my funds back if I exit M-TIBA?
  • What happens to my M-TIBA funds in case of death?
  • How secure is my personal data?
  • Where can I get additional information about M-TIBA? (listing)

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