'Use 'ctrl and +' or 'ctrl and – ' to zoom in and out'

Safaricom

skip navigation
Help us improve your website experienceGive Feedback
Chat
close button

Support Manual

Here is a host of manuals to help you understand the ins and outs of your devices.

discover more
  • on offer
    Nokia 111
    • MicroSD Up to 32 GB
    • GPRS
    • Bluetooth
    Bonga Points 1,000
M-PESA is an innovative mobile money transfer solution that enables you to send and receive cash as well as make payments anytime using your handset and Safaricom line.
You have not added anything in your favourites
You have any item in your history
LOCATE SHOP
Stores near me

Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 24
    • VILLAGE MARKET
    • SARIT CENTRE
    • KIMATHI
    • I & M
    • MOI AVENUE
    • EASTLEIGH
    • NAKUMATT MEGA
    • BURUBURU
    • JKIA
    • BOMAS
    • JUNCTION
    • PHONE LINK LIMITED
    • VESTER LIMITED
    • SUNNY ELECTRONICS
    • TRIPLE X COMMUNICATIONS LIMITED
    • WORK & TALK COMMUNICATIONS
    • EMBCOMM NETWORK
    • MOBILE WORLD
    • TRICOM TECHNOLOGIES LIMITED
    • MASTER PIECE LTD
    • INTERSERVICES LTD
    • WORK & TALK COMMUNICATIONS
    • LATEST COMMUNICATIONS
    • MOBILE WORLD
  • MT KENYA 5
    • MAUA
    • MERU
    • EMBU
    • NANYUKI
    • NYERI
  • CENTRAL 5
    • THIKA
    • SAMCHI TELECOM
    • WORK & TALK COMM
    • TELEPHONICA COMMUNICATIONS
    • CITADEL CELLULAR COMMUNICATIONS
  • EASTERN 3
    • KITUI
    • MACHAKOS
    • GENERATIONS ELECTRONICS LIMITED
  • NYANZA 3
    • MEGA PLAZA
    • JUBILEE - KISUMU
    • KISII
  • COAST 10
    • MALINDI
    • NYALI
    • REX HOUSE SHOP
    • MOI INTERNATIONAL AIRPORT
    • DIGO ROAD
    • DIANI
    • SIMBA TELCOM
    • SERVTEL LIMITED
    • MASTERMIND LTD
    • WEBB COMM
  • RIFT VALLEY 7
    • NAKURU
    • NAIVASHA
    • ELDORET
    • NAROK
    • KITALE
    • MOBILE WORLD
    • KERICHO
  • WESTERN 3
    • BUNGOMA
    • KAKAMEGA
    • CAPITAL AIRTIME
  • NORTH EASTERN 2
    • GARISSA
    • GENESIS COMMUNICATIONS
1/ 4

Learn your way around the site

Watch Video Next tip
3/ 4

Manage your account and preferences

Watch Video Next tip
  • ASUS Fonepad 7
    ASUS Fonepad 7" Tablet
    • IPS LCD capacitive touchscreen 16M colors
    • 8/16/32 GB storage
    • microSD up to 32 GB
    • 8/16/32 GB storage
    • 1 GB RAM
    25, 001 to 50,000 Bonga Points.

    18,999 /- 33,000 Bonga Points

    Online Price18,999 /-

  • Nokia Lumia 625
    Nokia Lumia 625
    • Corning Gorilla Glass 2
    • 8 GB Internal Memory
    • 512 MB RAM
    • microSD up to 64 GB
    • Corning Gorilla Glass 2
    25, 001 to 50,000 Bonga Points.

    22,999 /- 45,000 Bonga Points

    Online Price22,999 /-

  • LG P713 (Optimus L7 II)
    LG P713 (Optimus L7 II)
    • 4 GB 768 MB RAM
    • 8 MP 3264 x 2448 Camera
    • microSD up to 32 GB
    • Wi-Fi Direct
    • IPS LCD capacitive touchscreen
    25, 001 to 50,000 Bonga Points.

    17,999 /- 33,000 Bonga Points

    Online Price17,999 /-

  • Huawei Media Pad 7 Youth 2
    Huawei Media Pad 7 Youth 2
    • TFT capacitive touchscreen
    • Dual-core 1.6 GHz Cortex-A9
    • 8 GB Internal Memory
    • 1 GB RAM
    • 3.15 MP Camera
    25, 001 to 50,000 Bonga Points.

    13,999 /- 31,000 Bonga Points

    Online Price13,999 /-

  • Nokia Lumia 625
    Nokia Lumia 625
    • Corning Gorilla Glass 2
    • 8 GB Internal Memory
    • 512 MB RAM
    • microSD up to 64 GB
    • Corning Gorilla Glass 2
    25, 001 to 50,000 Bonga Points.

    22,999 /- 45,000 Bonga Points

    Online Price22,999 /-

  • Huawei Ascend W1
    Huawei Ascend W1
    • microSD up to 32 GB
    • 4 GB 512 MB RAM
    • Microsoft Windows Phone 8 OS
    • MP3/WAV/WMA/eAAC+ player
    • Face detection
    25, 001 to 50,000 Bonga Points.

    3,999 /- 32,000 Bonga Points

    Online Price3,999 /-

  • Infinix AlphaMarvel x502
    Infinix AlphaMarvel x502
    • MicroSD up to 32GB
    • Wi-Fi hotspot
    • 1.5GHz quad-core CPU
    • Android OS 4.2.1
    25, 001 to 50,000 Bonga Points.

    23,999 /- 45,000 Bonga Points

    Online Price23,999 /-

  • Huawei Ascend W2-U00 Black
    Huawei Ascend W2-U00 Black
    • Microsoft Windows Phone 8
    • Dual-core 1.4 GHz
    • microSD= up to 32 GB
    • IPS LCD capacitive touchscreen
    • Wi-Fi
    25, 001 to 50,000 Bonga Points.

    14,999 /- 50,000 Bonga Points

    Online Price14,999 /-