Roaming is the service that enables a mobile phone customer, while outside the geographical coverage area of their home network, to access the portfolio of services they subscribe to while at home. The suite of services that can be accessed include voice, SMS and Data services.
Whatever your destination, you can get off the plane and onto your mobile phone by roaming with Safaricom Advantage, a post-pay service offered by Safaricom, Kenya’s largest mobile phone network.
- How Do I Activate Roaming?
• Before you travel ensure that roaming service is activated on your line. Dial 200 for free or visit any Safaricom Retail Centre.
• On arrival, your phone will automatically display one of the local networks that has a roaming agreement with Safaricom.
• You will then be able to make and receive calls as well as SMS. - How Do I Make Calls And Send SMS While Roaming Overseas?
• Call any destination within the country you are visiting by simply dialing the relevant area code and number.
• Make an international call from the country you are visiting:• Call home (Kenya) : Dial + 254 followed by the desired number e.g. Safaricom mobile, dial +254 7xx xxxxxx,
or Nairobi landline, dial +254 20 xxxxxx.
• Call other countries: Simply dial + country code, area code, number e.g. UK + 4477 xxxxxxxxx.
• Send SMS to Kenya or internationally: type your message and send to the number as above. - How Will I Be Billed For Making Calls?
When you make a call, you will be charged the applicable rate as indicated in our tariff schedule.
- How Will I Be Billed For Receiving Calls?
• Your caller will be charged the relevant local, national or international rate.
• You will be charged for the international part of the call from Kenya to the country you are roaming in. - How Will I Be Billed For Internet Services?
• When you use Internet services, you will be charged according to the published roaming rates for data.
• All your roaming costs will be reflected in your next bill. - How Do I Control The Cost On Roaming?
To get maximum benefit from Safaricom roaming service at a cost you are comfortable with, use Call Diverting or SMS.
