How Do I Activate Roaming?
-Before you travel ensure that roaming service is activated on your line. Dial 200 (for PostPay customers) for free or visit any Safaricom Retail Centre.
-On arrival, your phone will automatically display one of the local networks that has a roaming agreement with Safaricom.
-You will then be able to make and receive calls as well as SMS.
-Note: PrePay customers do not need prior activation.
How Do I Make Calls And Send SMS While Roaming Overseas?
-Call any destination within the country you are visiting by simply dialing the relevant area code and number.
-Make an international call from the country you are visiting: -Call home (Kenya) : Dial + 254 followed by the desired number e.g. Safaricom mobile, dial +254 7xx xxxxxx, or Nairobi landline, dial +254 20 xxxxxx.
- Call other countries: Simply dial + country code, area code, number e.g. UK + 4477 xxxxxxxxx.
-Send SMS to Kenya or internationally: type your message and send to the number as above.
How Will I Be Billed For Making Calls?
-When you make a call, you will be charged the applicable rate as indicated in our tariff schedule.
How Will I Be Billed For Receiving Calls?
-Your caller will be charged the relevant local, national or international rate.
-You will be charged for the international part of the call from Kenya to the country you are roaming in.
How Will I Be Billed For Internet Services?
-When you use Internet services, you will be charged according to the published roaming rates for data.
-All your roaming costs will be reflected in your next bill (if on PostPay).
How Do I Control The Cost On Roaming?
-To get maximum benefit from Safaricom roaming service at a cost you are comfortable with, use Call Diverting or SMS.
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