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Selfcare

This is a portal that enables you to monitor your M-PESA and Safaricom line usage, as well as DIY support for some services like PUK retrieval.

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Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 24
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  • MT KENYA 5
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  • CENTRAL 5
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  • EASTERN 3
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  • NYANZA 3
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  • COAST 10
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Okoa Jahazi

You can now request for airtime advance of 10/-, 20/-, 50/- ,100/-, 250/-, 500/- and 1000/- which you can now browse the internet.

How to use Okoa Jahazi

  • To Okoa, dial *131#, press the call button and select your preferred Okoa Jahazi airtime amount.
  • To check your Okoa Jahazi airtime balance, dial *144*4# and press the call button.

Key Features of Okoa Jahazi

  • You can request for Okoa Jahazi airtime of Ksh10, Ksh20, Ksh50, Ksh100, Ksh250, Ksh500 and Ksh1000.
  • You can browse the Internet with Okoa Jahazi.
  • You can make calls and send SMSes to Safaricom and all other local networks.
  • Your airtime balance must be less than Ksh2 for you to qualify.
  • Your mobile number must have been active on Safaricom for at least 6 months.
  • An advance service fee of 10% is charged for each request.

The table below highlights the service fee for each request and the actual airtime received.

Requested Amount (Ksh)

Service Fee (Ksh)

Airtime Received (Ksh)

1000

100

900

500

50

450

250

25

225

100

10

90

50

5

45

20

2

18

10

1

9

From the table above, if for example you request Ksh50, you will receive Ksh45, which means Ksh5 will have been deducted in advance. In your next top-up, Ksh50 will be deducted which is the original amount you had requested for.

  • The amount requested must be equivalent to your airtime spend for the last 7 days, e.g., if you request Ksh100, then you must have used airtime worth Ksh100 over the last 7 days.
  • Okoa Jahazi airtime advanced is deducted in the next top-up(s) until fully recovered.
  • You can request for Okoa Jahazi airtime daily as long as you have fully repaid the previous airtime advanced.
  • You cannot Sambaza/transfer your Okoa Jahazi airtime.
  • You cannot request for Okoa Jahazi if you have an outstanding balance and the airtime advanced must be repaid within 96 hours from the time of request.
  • If repayment is not done within 96 hours, you will not be able to access the service for 7 days.
  • Okoa Jahazi service is available to Safaricom PrePay subscribers only.

Read terms and conditions

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