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Support Manual

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Jiokolee Airtime

Jiokolee Airtime, a man frowning while looking at his phone.

The service offers alternative methods of real time top up or call back service so that the subscriber can complete their calls.

When a customer tries to make a voice call and has zero (0) balance he/she will listen to voice instructions which will guide him/her on various alternatives in order to complete their calls. The alternative methods are Redeem Bonga Points, Okoa Jahazi and Please call me.

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FAQs

  • What is Jiokolee?

    This is a service that enables Safaricom PrePay subscribers to complete their calls when they are at zero (0) balance and are trying to make Voice Calls. The service offers alternative methods of real time top up so that the subscriber is in a position to top up and complete their calls. When a customer tries to make a voice call and has zero (0) balance he/she will listen to voice instructions which will guide him/her on various top-up alternatives in order to complete their calls. Below are the various top-up alternatives:

    Top up your account by redeeming Bonga Points;

    Recharge your account through Okoa Jahazi;

    Send “Please Call Me”

  • Who can use this service?

    The service will ONLY be available to Prepay customers, automatically. No subscription is required, it's a default service

  • In what Languages is Jikolee available?

    Jiokolee is available in English and Kiswahili depending on the language you selected during the SIM card activation.

  • How many times will customers listen to Jiokolee?

    Customers will be able to listen to Jiokolee three (3) times in a day.

    All other terms and conditions for Bonga, Okoa Jahazi and "Please Call me" remain

     

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