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Support Manual

Here is a host of manuals to help you understand the ins and outs of your devices.

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  • on offer
    Nokia 111
    • MicroSD Up to 32 GB
    • GPRS
    • Bluetooth
    Bonga Points 1,000
M-PESA is an innovative mobile money transfer solution that enables you to send and receive cash as well as make payments anytime using your handset and Safaricom line.
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Stores near me

Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 24
    • VILLAGE MARKET
    • SARIT CENTRE
    • KIMATHI
    • I & M
    • MOI AVENUE
    • EASTLEIGH
    • NAKUMATT MEGA
    • BURUBURU
    • JKIA
    • BOMAS
    • JUNCTION
    • PHONE LINK LIMITED
    • VESTER LIMITED
    • SUNNY ELECTRONICS
    • TRIPLE X COMMUNICATIONS LIMITED
    • WORK & TALK COMMUNICATIONS
    • EMBCOMM NETWORK
    • MOBILE WORLD
    • TRICOM TECHNOLOGIES LIMITED
    • MASTER PIECE LTD
    • INTERSERVICES LTD
    • WORK & TALK COMMUNICATIONS
    • LATEST COMMUNICATIONS
    • MOBILE WORLD
  • MT KENYA 5
    • MAUA
    • MERU
    • EMBU
    • NANYUKI
    • NYERI
  • CENTRAL 5
    • THIKA
    • SAMCHI TELECOM
    • WORK & TALK COMM
    • TELEPHONICA COMMUNICATIONS
    • CITADEL CELLULAR COMMUNICATIONS
  • EASTERN 3
    • KITUI
    • MACHAKOS
    • GENERATIONS ELECTRONICS LIMITED
  • NYANZA 3
    • MEGA PLAZA
    • JUBILEE - KISUMU
    • KISII
  • COAST 10
    • MALINDI
    • NYALI
    • REX HOUSE SHOP
    • MOI INTERNATIONAL AIRPORT
    • DIGO ROAD
    • DIANI
    • SIMBA TELCOM
    • SERVTEL LIMITED
    • MASTERMIND LTD
    • WEBB COMM
  • RIFT VALLEY 7
    • NAKURU
    • NAIVASHA
    • ELDORET
    • NAROK
    • KITALE
    • MOBILE WORLD
    • KERICHO
  • WESTERN 3
    • BUNGOMA
    • KAKAMEGA
    • CAPITAL AIRTIME
  • NORTH EASTERN 2
    • GARISSA
    • GENESIS COMMUNICATIONS
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191 Directory Services

191 directory services, a doctor smilling while holding his tablet.

The Directory Service also enables you to obtain directions to various locations as it is a direct call service. It also provides you with an opportunity make bookings at various hotels of your choice across the country. The service offers you recommendations as well a chance to take advantage of any deals and discounts that may be available. Moreover, the information can be sent to you via e-mail or SMS at no extra cost.


To use the 191 Directory Service, dial 191 from your Safaricom line at any time of day, and get information ranging from telephone numbers to e-mail and postal addresses.Calls cost only KSh. 20 regardless of duration.

Get started on 191 Directory Services

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