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Support Manual

Here is a host of manuals to help you understand the ins and outs of your devices.

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  • on offer
    Nokia 111
    • MicroSD Up to 32 GB
    • GPRS
    • Bluetooth
    Bonga Points 1,000
M-PESA is an innovative mobile money transfer solution that enables you to send and receive cash as well as make payments anytime using your handset and Safaricom line.
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Stores near me

Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 24
    • VILLAGE MARKET
    • SARIT CENTRE
    • KIMATHI
    • I & M
    • MOI AVENUE
    • EASTLEIGH
    • NAKUMATT MEGA
    • BURUBURU
    • JKIA
    • BOMAS
    • JUNCTION
    • PHONE LINK LIMITED
    • VESTER LIMITED
    • SUNNY ELECTRONICS
    • TRIPLE X COMMUNICATIONS LIMITED
    • WORK & TALK COMMUNICATIONS
    • EMBCOMM NETWORK
    • MOBILE WORLD
    • TRICOM TECHNOLOGIES LIMITED
    • MASTER PIECE LTD
    • INTERSERVICES LTD
    • WORK & TALK COMMUNICATIONS
    • LATEST COMMUNICATIONS
    • MOBILE WORLD
  • MT KENYA 5
    • MAUA
    • MERU
    • EMBU
    • NANYUKI
    • NYERI
  • CENTRAL 5
    • THIKA
    • SAMCHI TELECOM
    • WORK & TALK COMM
    • TELEPHONICA COMMUNICATIONS
    • CITADEL CELLULAR COMMUNICATIONS
  • EASTERN 3
    • KITUI
    • MACHAKOS
    • GENERATIONS ELECTRONICS LIMITED
  • NYANZA 3
    • MEGA PLAZA
    • JUBILEE - KISUMU
    • KISII
  • COAST 10
    • MALINDI
    • NYALI
    • REX HOUSE SHOP
    • MOI INTERNATIONAL AIRPORT
    • DIGO ROAD
    • DIANI
    • SIMBA TELCOM
    • SERVTEL LIMITED
    • MASTERMIND LTD
    • WEBB COMM
  • RIFT VALLEY 7
    • NAKURU
    • NAIVASHA
    • ELDORET
    • NAROK
    • KITALE
    • MOBILE WORLD
    • KERICHO
  • WESTERN 3
    • BUNGOMA
    • KAKAMEGA
    • CAPITAL AIRTIME
  • NORTH EASTERN 2
    • GARISSA
    • GENESIS COMMUNICATIONS

SMS

SMS, the words "Go SMS crazy is here to stay".

Each message is charged per 160 characters. The cost of an SMS is Ksh1.00 for Safaricom to Safaricom SMSes and Ksh1.00 for SMSes from Safaricom to other local networks.

International SMS rate remains at Ksh10.00

Depending on your handset, you are required to: Set the Service Centre Number, which is +254722500029. Select the message type as text or standard. 

How does it work?

When an SMS is received it is stored in your mobile phone. It's quick, convenient and affordable. It also allows you to get the message across discreetly and silently.

In short, when it's better read than said, use SMS! 

Text messages are ideal:

  • When it is difficult to talk in crowded or public places
  • When you are in meetings
  • When you just want to send a quick note
  • Arranging meetings
  • Organizing your social life and receiving short updates on news, entertainment, sports, horoscopes, Bible verses and quotes.
  • When you don't want anybody else to hear what you're saying!

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