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Support Manual

Here is a host of manuals to help you understand the ins and outs of your devices.

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  • on offer
    Nokia 111
    • MicroSD Up to 32 GB
    • GPRS
    • Bluetooth
    Bonga Points 1,000
M-PESA is an innovative mobile money transfer solution that enables you to send and receive cash as well as make payments anytime using your handset and Safaricom line.
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Stores near me

Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 24
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    • TRIPLE X COMMUNICATIONS LIMITED
    • WORK & TALK COMMUNICATIONS
    • EMBCOMM NETWORK
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    • TRICOM TECHNOLOGIES LIMITED
    • MASTER PIECE LTD
    • INTERSERVICES LTD
    • WORK & TALK COMMUNICATIONS
    • LATEST COMMUNICATIONS
    • MOBILE WORLD
  • MT KENYA 5
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  • CENTRAL 5
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  • EASTERN 3
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  • COAST 10
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    • MOI INTERNATIONAL AIRPORT
    • DIGO ROAD
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    • SIMBA TELCOM
    • SERVTEL LIMITED
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    • WEBB COMM
  • RIFT VALLEY 7
    • NAKURU
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    • ELDORET
    • NAROK
    • KITALE
    • MOBILE WORLD
    • KERICHO
  • WESTERN 3
    • BUNGOMA
    • KAKAMEGA
    • CAPITAL AIRTIME
  • NORTH EASTERN 2
    • GARISSA
    • GENESIS COMMUNICATIONS

Balance Enquiry

Balance enquiry, a nokia phone with the words balance enquiry being indicated on the screen

 All PrePay subscribers can use any of these three easy to use and fast methods, i.e. USSD, SMS or IVR. Both USSD and SMS methods are free.

Balance Enquiry Methods

USSD Balance Enquiry

To check your balance: Key in *144#, press the call button and your balance will automatically appear on the screen. Fast, free and simple!

SMS Balance Enquiry

To check your balance via SMS:

  • Go to Messages and create a "New Message"
  • Type the word "Balance"
  • Send to 144.
  • Await response from Safaricom confirming your balance and validity period where applicable.

This service is free.

IVR Balance Enquiry

  • Dial 144 from your mobile phone.
  • Listen to the voice prompt informing you of your balance and validity.

The Service is charged at Ksh10 per call.

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