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Selfcare

This is a portal that enables you to monitor your M-PESA and Safaricom line usage, as well as DIY support for some services like PUK retrieval.

Find out more
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Stores near me

Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 24
    • VILLAGE MARKET
    • SARIT CENTRE
    • KIMATHI
    • I & M
    • MOI AVENUE
    • EASTLEIGH
    • NAKUMATT MEGA
    • BURUBURU
    • JKIA
    • BOMAS
    • JUNCTION
    • PHONE LINK LIMITED
    • VESTER LIMITED
    • SUNNY ELECTRONICS
    • TRIPLE X COMMUNICATIONS LIMITED
    • WORK & TALK COMMUNICATIONS
    • EMBCOMM NETWORK
    • MOBILE WORLD
    • TRICOM TECHNOLOGIES LIMITED
    • MASTER PIECE LTD
    • INTERSERVICES LTD
    • WORK & TALK COMMUNICATIONS
    • LATEST COMMUNICATIONS
    • MOBILE WORLD
  • MT KENYA 5
    • MAUA
    • MERU
    • EMBU
    • NANYUKI
    • NYERI
  • CENTRAL 5
    • THIKA
    • SAMCHI TELECOM
    • WORK & TALK COMM
    • TELEPHONICA COMMUNICATIONS
    • CITADEL CELLULAR COMMUNICATIONS
  • EASTERN 3
    • KITUI
    • MACHAKOS
    • GENERATIONS ELECTRONICS LIMITED
  • NYANZA 3
    • MEGA PLAZA
    • JUBILEE - KISUMU
    • KISII
  • COAST 10
    • MALINDI
    • NYALI
    • REX HOUSE SHOP
    • MOI INTERNATIONAL AIRPORT
    • DIGO ROAD
    • DIANI
    • SIMBA TELCOM
    • SERVTEL LIMITED
    • MASTERMIND LTD
    • WEBB COMM
  • RIFT VALLEY 7
    • NAKURU
    • NAIVASHA
    • ELDORET
    • NAROK
    • KITALE
    • MOBILE WORLD
    • KERICHO
  • WESTERN 3
    • BUNGOMA
    • KAKAMEGA
    • CAPITAL AIRTIME
  • NORTH EASTERN 2
    • GARISSA
    • GENESIS COMMUNICATIONS
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Usage Enquiry

Usage enquiry, a green sim card with the text 'SIM REGISTRATION' on it

Subscribers on PostPay can use the following method to query their balance

* 200 #

or

To check your balance via SMS:

  • Go to Messages and create a "New Message".
  • Type the word "balance".
  • Send to 200.
  • Await response from Safaricom confirming your balance.

This service is free. 

Check Your PostPaid Bill Online

You can now access your Safaricom Postpaid Bill information at the click of the mouse.

Simply log on to the site: https://selfcare.safaricom.co.ke

  • Enter your login: your mobile number without 0 prefix.
  • Enter your password; if you have forgotten it or do not have one , click on "Request password" and enter your mobile number. Your password will be sent to your phone via SMS.
  • Select your service type, e.g. Telephony, and to login.  

Read terms and conditions

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