'Use 'ctrl and +' or 'ctrl and – ' to zoom in and out'

Safaricom

skip navigation
Help us improve your website experienceGive Feedback
Chat
close button

Support Manual

Here is a host of manuals to help you understand the ins and outs of your devices.

discover more
  • on offer
    Nokia 111
    • MicroSD Up to 32 GB
    • GPRS
    • Bluetooth
    Bonga Points 1,000
M-PESA is an innovative mobile money transfer solution that enables you to send and receive cash as well as make payments anytime using your handset and Safaricom line.
You have not added anything in your favourites
You have any item in your history
LOCATE SHOP
Stores near me

Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 24
    • VILLAGE MARKET
    • SARIT CENTRE
    • KIMATHI
    • I & M
    • MOI AVENUE
    • EASTLEIGH
    • NAKUMATT MEGA
    • BURUBURU
    • JKIA
    • BOMAS
    • JUNCTION
    • PHONE LINK LIMITED
    • VESTER LIMITED
    • SUNNY ELECTRONICS
    • TRIPLE X COMMUNICATIONS LIMITED
    • WORK & TALK COMMUNICATIONS
    • EMBCOMM NETWORK
    • MOBILE WORLD
    • TRICOM TECHNOLOGIES LIMITED
    • MASTER PIECE LTD
    • INTERSERVICES LTD
    • WORK & TALK COMMUNICATIONS
    • LATEST COMMUNICATIONS
    • MOBILE WORLD
  • MT KENYA 5
    • MAUA
    • MERU
    • EMBU
    • NANYUKI
    • NYERI
  • CENTRAL 5
    • THIKA
    • SAMCHI TELECOM
    • WORK & TALK COMM
    • TELEPHONICA COMMUNICATIONS
    • CITADEL CELLULAR COMMUNICATIONS
  • EASTERN 3
    • KITUI
    • MACHAKOS
    • GENERATIONS ELECTRONICS LIMITED
  • NYANZA 3
    • MEGA PLAZA
    • JUBILEE - KISUMU
    • KISII
  • COAST 10
    • MALINDI
    • NYALI
    • REX HOUSE SHOP
    • MOI INTERNATIONAL AIRPORT
    • DIGO ROAD
    • DIANI
    • SIMBA TELCOM
    • SERVTEL LIMITED
    • MASTERMIND LTD
    • WEBB COMM
  • RIFT VALLEY 7
    • NAKURU
    • NAIVASHA
    • ELDORET
    • NAROK
    • KITALE
    • MOBILE WORLD
    • KERICHO
  • WESTERN 3
    • BUNGOMA
    • KAKAMEGA
    • CAPITAL AIRTIME
  • NORTH EASTERN 2
    • GARISSA
    • GENESIS COMMUNICATIONS

SIM Replacement

SIM replacement, a man looking shocked with a SIM card covering his mouth.

This service is available to you as a PrePay subscriber if:

  • You lose your SIM Card.
  • Your SIM Card gets damaged.
  • You wish to upgrade your SIM Card to access new Safaricom services, e.g., M-PESA.
     

How to do a SIM Card Replacement:

  • Go to any Safaricom Shop, Authorized Dealer or M-PESA Agent countrywide.
  • Purchase a new SIM Card replacement at only Ksh 50.
  • Your new SIM Card will be activated to your original mobile number. 

You maintain the following after a SIM replacement:

  • Your original mobile number.
  • Your unused airtime.
  • Your M-PESA balance.

Cannot find what you are looking for? Chat with our customer care representative

Live Chat