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Support Manual

Here is a host of manuals to help you understand the ins and outs of your devices.

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    Nokia 111
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    Bonga Points 1,000
M-PESA is an innovative mobile money transfer solution that enables you to send and receive cash as well as make payments anytime using your handset and Safaricom line.
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Sambaza

Sambaza,safaricom airtime with different prices

Launched in May 2005, this is an airtime sharing service that enables both PrePay and PostPay subscribers to share airtime with their family and friends.

You can send any amount between Ksh5 and Ksh10,000.

How does the service work? 

a) SMS

  • Create a new SMS message and enter (#) immediately after the airtime value you want to share, followed by the mobile number you want to top-up, e.g., 20#0722123456.
  • Send to 140.
  • Wait for confirmation by SMS.
  • Both you and the person receiving the airtime will receive an SMS notification upon successful top-up. 

b) USSD

  • Key in *140*Airtime value you would like to share* mobile number you want to top-up#, e.g. *140*20*0722123456#.
  • Press the CALL/OK button.
  • Both you and the person receiving the airtime will receive an SMS notification upon successful top-up. 

Sambaza value limits and validity periods

 (Please note that the person sending airtime must remain with a minimum of Ksh20 airtime on their phone). 

Denomination/Amount

 

Lower Limit (Ksh)

Upper Limit (Ksh)

Validity Period (Days)

5

9

30 days

10

19

45 days

20

999

90 days

1,000

10000

120 days

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