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Selfcare

This is a portal that enables you to monitor your M-PESA and Safaricom line usage, as well as DIY support for some services like PUK retrieval.

Find out more
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Stores near me

Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 24
    • VILLAGE MARKET
    • SARIT CENTRE
    • KIMATHI
    • I & M
    • MOI AVENUE
    • EASTLEIGH
    • NAKUMATT MEGA
    • BURUBURU
    • JKIA
    • BOMAS
    • JUNCTION
    • PHONE LINK LIMITED
    • VESTER LIMITED
    • SUNNY ELECTRONICS
    • TRIPLE X COMMUNICATIONS LIMITED
    • WORK & TALK COMMUNICATIONS
    • EMBCOMM NETWORK
    • MOBILE WORLD
    • TRICOM TECHNOLOGIES LIMITED
    • MASTER PIECE LTD
    • INTERSERVICES LTD
    • WORK & TALK COMMUNICATIONS
    • LATEST COMMUNICATIONS
    • MOBILE WORLD
  • MT KENYA 5
    • MAUA
    • MERU
    • EMBU
    • NANYUKI
    • NYERI
  • CENTRAL 5
    • THIKA
    • SAMCHI TELECOM
    • WORK & TALK COMM
    • TELEPHONICA COMMUNICATIONS
    • CITADEL CELLULAR COMMUNICATIONS
  • EASTERN 3
    • KITUI
    • MACHAKOS
    • GENERATIONS ELECTRONICS LIMITED
  • NYANZA 3
    • MEGA PLAZA
    • JUBILEE - KISUMU
    • KISII
  • COAST 10
    • MALINDI
    • NYALI
    • REX HOUSE SHOP
    • MOI INTERNATIONAL AIRPORT
    • DIGO ROAD
    • DIANI
    • SIMBA TELCOM
    • SERVTEL LIMITED
    • MASTERMIND LTD
    • WEBB COMM
  • RIFT VALLEY 7
    • NAKURU
    • NAIVASHA
    • ELDORET
    • NAROK
    • KITALE
    • MOBILE WORLD
    • KERICHO
  • WESTERN 3
    • BUNGOMA
    • KAKAMEGA
    • CAPITAL AIRTIME
  • NORTH EASTERN 2
    • GARISSA
    • GENESIS COMMUNICATIONS
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Bill Payment Methods

Bill Payment Methods, Four high stacks of coins and one with three coins. A red note representing M-PESA floats at the top right corner.

 For more information, please contact Safaricom Team on 0722 002 200 or 200 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

Safaricom Shops

You can pay your PostPay bill at any Safaricom Shop around the country. To locate one that is nearest to you, please click on 'Find Us' in the QuickBar on the side.

Using M-PESA

Ensure that your M-PESA balance is sufficient to covet the amount you are paying.

  • Select “Pay Bill” from the M-PESA menu.
  • Enter the business number 200200
  • Enter the telephone number or account number you wish to pay for.
  • Enter the amount you wish to pay
  • Enter your M-PESA PIN
  • Confirm that all details are correct and press ok.

Your PostPay account will be updated within the hour. No fee is charged for this transaction.

CBA Bank

In addition to Safaricom Shops, you can pay your PostPay Bill at any Commercial Bank of Africa (CBA) branch over the counter.

Standard Chartered Bank

In addition to Safaricom Shops, you can pay your PostPay Bill at any Standard Chartered Bank branch.

For more information contact Safaricom Corporate Sales on 4273398, 4273454 or Customer Management on line 200 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Co-Operative Bank

In addition to Safaricom Retail Centres, you can pay your PostPay Bill at any Co-operative Bank branch.

You can pay through the Co-op ATMs, through M-Banking, via SMS and at the counter.

Nakumatt Supermarkets

You can pay your PostPay bill at any Nakumatt Supermarket. Locate your nearest Nakumatt outlet here.

PesaPoint ATMS

Safaricom has partnered with PesaPoint to enable our PostPay customers whose banks have partnered with PesaPoint to pay their bills at PesaPoint ATMs countrywide. 

About PesaPoint

PesaPoint  is  an  independent  ATM  network  providing  cash  withdrawal  and  other  ATM  services  to cardholders of member financial institutions all over Kenya. There are over 100 PesaPoint ATMs in the country.

PesaPoint ATMs

PesaPoint Partners 

Bill Payment Sequence at the PesaPoint ATM

Step 1   Put ATM card into the card reader slot and remove gently.

 Step 2. Select language.

Step 3. Key in bank PIN.

Step 4. Select “Payment” button to proceed to the next screen.

Step 5. Select “Donate/Pay a bill” button to proceed to the next screen.

Step. 6 Select “Safaricom PostPay” button to proceed

Step 7. Key in the mobile phone number of the bill you wish to pay 07**********.

Step 8 Select “Continue” button. The system will display Safaricom customer name