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Selfcare

This is a portal that enables you to monitor your M-PESA and Safaricom line usage, as well as DIY support for some services like PUK retrieval.

Find out more
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Stores near me

Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 24
    • VILLAGE MARKET
    • SARIT CENTRE
    • KIMATHI
    • I & M
    • MOI AVENUE
    • EASTLEIGH
    • NAKUMATT MEGA
    • BURUBURU
    • JKIA
    • BOMAS
    • JUNCTION
    • PHONE LINK LIMITED
    • VESTER LIMITED
    • SUNNY ELECTRONICS
    • TRIPLE X COMMUNICATIONS LIMITED
    • WORK & TALK COMMUNICATIONS
    • EMBCOMM NETWORK
    • MOBILE WORLD
    • TRICOM TECHNOLOGIES LIMITED
    • MASTER PIECE LTD
    • INTERSERVICES LTD
    • WORK & TALK COMMUNICATIONS
    • LATEST COMMUNICATIONS
    • MOBILE WORLD
  • MT KENYA 5
    • MAUA
    • MERU
    • EMBU
    • NANYUKI
    • NYERI
  • CENTRAL 5
    • THIKA
    • SAMCHI TELECOM
    • WORK & TALK COMM
    • TELEPHONICA COMMUNICATIONS
    • CITADEL CELLULAR COMMUNICATIONS
  • EASTERN 3
    • KITUI
    • MACHAKOS
    • GENERATIONS ELECTRONICS LIMITED
  • NYANZA 3
    • MEGA PLAZA
    • JUBILEE - KISUMU
    • KISII
  • COAST 10
    • MALINDI
    • NYALI
    • REX HOUSE SHOP
    • MOI INTERNATIONAL AIRPORT
    • DIGO ROAD
    • DIANI
    • SIMBA TELCOM
    • SERVTEL LIMITED
    • MASTERMIND LTD
    • WEBB COMM
  • RIFT VALLEY 7
    • NAKURU
    • NAIVASHA
    • ELDORET
    • NAROK
    • KITALE
    • MOBILE WORLD
    • KERICHO
  • WESTERN 3
    • BUNGOMA
    • KAKAMEGA
    • CAPITAL AIRTIME
  • NORTH EASTERN 2
    • GARISSA
    • GENESIS COMMUNICATIONS
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Customer Care

Safaricom understands that modern business expects a high level of Customer Care.

Safaricom has created a highly trained Customer Care team that is available 24/7. Rest assured that help is a free-call away if you have a problem or question.

Call: 020-4272200 or 200(Toll Free)
SMS: 200
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Additional Services

Safaricom PostPay offers customers access to a wide range of new and exciting services.

These include:

  • Short Message Service
  • Fax and Data
  • Itemized Billing
  • Mobile Office (EDGE)
  • International calling
  • International Roaming
  • GPRS Roaming

With these new services customers are able to communicate in more ways from more locations inside and outside Kenya than ever before.

Ease of Payment and Bill Control

Safaricom Postpay provides you with the convenience of monthly billing. Monthly invoicing gives you the opportunity to accurately track your mobile expenditure.

Combined with the Itemized Billing feature, this gives you an effective cost control tool.

 

 

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