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This is a portal that enables you to monitor your M-PESA and Safaricom line usage, as well as DIY support for some services like PUK retrieval.

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M-PESA PrePay Safari Card

M-PESA PrePay safaricard, a phone with the the M-PESA logo on the screen. There are red notes floating from the phone to a prepay Visa card. An image of the globe is behind the phone and card.

What is M-PESA Prepay Safari Card?

It is an international prepay VISA card that needs to be pre-loaded with money, in Kenya Shillings, that can be withdrawn in any currency from over 1.6 million Visa ATMs worldwide or be used to make purchases at over 28 million VISA branded shops and other merchant outlets worldwide.

The M-PESA Prepay Safari Card can be subsequently reloaded for continued usage through M-PESA and residual balances can also be refunded at any I&M Bank branch.

What are the benefits of the M-PESA Prepay Safari Card?

  • Everyone can get one: anyone who has a Safaricom telephone line with M-PESA facility and is 18 years and above can apply for this card.
  • Easy load & reload: you can load and reload your card simply through your M-PESA.
  • Better than a credit card: you can't spend money you don't have.
  • Saves you money: there are never any late payment fees, ledger fees or over-the-limit fees.
  • International ATM usage: this is a VISA and KENSWITCH branded card that is accepted both locally and internationally on all VISA/KENSWITCH branded ATMs.
  • Online Internet usage: this card can be used to conduct online Internet transactions such us purchases, payments etc.
  • Manage your money anywhere: monitor your card expenses, check your balance etc over the Internet. Just go to www.imbank.com online services and log into prepaid cards
  • SMS Alerts: receive an SMS alert anytime you use the card.
  • Convenience: safer, cheaper and more convenient than carrying cash. You can de-activate the card after making your purchase online.

How do I get and use the M-PESA Prepay Safari Card?

The M-PESA Prepay Safari Card kit can be purchased from Safaricom outlets and I&M bank branches countrywide.

All you need to get this card is a copy and original National Identity Card/Passport and a filled up application form.

The M-PESA Prepay Safari Card kit contains a ready to use Visa Card with a sealed PIN cover containing the PIN number for using the card at any Visa ATM machine as well as an I-PIN number for accessing the card account information through the Internet website www.imbank.com and the User Guide. The PIN number will be required for making withdrawals from ATMs. You must memorize your PIN and I-PIN and never write it down or share it with anyone else.

On purchase of the M-PESA Prepay Safari Card kit, you will need to activate it by loading the card with the desired amount from your M-PESA to Pay Bill 541 541.

How do I monitor the expenses and available balance in my card?

You can, at any time, obtain complete information on the available balance and transactions done with your card by accessing your card account from the website www.imbank.com. Just go to the online services section and log into prepaid cards. Your M-PESA Prepay Safari Card kit will include the I-PIN required to log into your card account, along with your Internet Login ID ( i.e., your M-PESA Prepay Safari Card 16-digit number, e.g., 0000 1111 2222).

You may also get the same information by calling I&M Bank's 24-hour Call Centre on 254-20-3221000.

Reloading your M-PESA Prepay Safari card

As you use your Card, the balance available from the loaded amount will accordingly reduce. You can reload to replenish the funds balance in your M-PESA Prepay Safari Card as follows:

  • Go to your M-PESA menu.
  • Select 'Pay Bill' from your M-PESA menu
  • Enter the 'Business Number' 541 541 (indicated on the back of the card)
  • Under 'Account Number' enter the 16-digit number of the M-PESA VISA Prepay Safari card
  • Enter the amount you wish to pay (between KSh100 – Ksh35,000)
  • Enter your M-PESA PIN.
  • Confirm that all the details are correct and press OK
  • Your will receive a confirmation SMS from M-PESA immediately. Your M-PESA VISA Prepay Safari Card will be updated in real time.

Refunding your M-PESA Prepay Safari Card

You can claim refund of any outstanding balance in your card account by visiting any I&M Bank branch and filling a refund form with the required identification documents.

What are the charges?

The current charges, subject to change from time to time at I&M Bank's discretion, are as follows:

  • Card Kit– Ksh250.
  • Minimum Load Amount – Ksh500.*
  • Reload Fee – Ksh125.
  • Annual Fee – Ksh250.
  • Refund Fee – 1% of the amount being refunded (Amount to be refunded must be more than Ksh250).
  • Card Replacement Fee – Ksh250.
  • Cash withdrawal
    • I&M Bank and Kenswitch ATMs – Ksh30.
    • Other bank VISA ATMSs in Kenya – Ksh100.
    • All VISA ATMs out of Kenya – Ksh250.
  • Balance inquiry
    • I&M Bank and Kenswitch ATMs – Nil
    • Other bank VISA ATMS in and outside Kenya – Ksh50
  • Each SMS alert(for registered cards) – Ksh5
  • POS/PDQ/Online transaction – national and international – Nil

* Minimum balance to be maintained in the card account at all times is Ksh250.

Lost Card/Replacement

In case your M-PESA Prepay Safari Card is lost/stolen, you must immediately report the loss by calling I&M Bank's 24-hour Call Centre on 254-20-3221000 and asking them to hotlist the card. You can also hotlist/block the card yourself by logging on to your card account with your card number and I-PIN at www.imbank.com online services prepaid card section.

You can request for a replacement card by calling 254-20-3221000.

Loading Limits

  • Minimum Load Amount – Ksh500 per load
  • Maximum Card holding amount – Ksh500,000

For any queries, call I&M Bank 24-hour Call Centre on 254-20-3221000

Read terms and conditions

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