On July 12th at 9:55pm I mistakenly sent Ksh 7000 to 0723802405. I tried invain to contact Safaricom or Mpesa to someone about the mistake. I called the 100 number and 234 number and after lengthy delays I never got through. I have written to the person whom I sent the money to him of the mistake and hopefully he could initiate whatever he could to have the money returned to my account. My safaricom phone number that I use for Mpesa transactions is 0729152939. At the moment I am out of the country, and if you care, you can reach at the following number: +1973-309-0960. Thank you and I look forward to some response.

Safaricom has the poorest services which is wretched to a common Kenyan. Friday 18th July, 2014, I tried to withdraw money from Agent No. 465 630, immediately I clicked it went to 467 439 meaning a variance of four digits. If it was one/two numbers I could have taken that to consideration I have tried numerous to calls to customer care without any tangible solution rather than unfulfilled promises. They infact told me to wait for 12 hours for the transaction to be reversed back yet it wasn’t my mistake. I would appreciated if I could be sorted it out. Depressed Kenyan!

Hi safaricom i really need ur help concerning m pesa i sent my outside kenya to a vodacom number in tanzania i got confirmatiom msg en the amount was deducted frm my account since yesterday @10:35.that money has not been recieved yet i hv been calling customer care since morng en thy r busy..what shld i do next.please help

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