close button
Selfcare

This is a portal that enables you to monitor your M-PESA and Safaricom line usage, as well as DIY support for some services like PUK retrieval.

Find out more
LOCATE SHOP
Stores near me

Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 24
    • VILLAGE MARKET
    • SARIT CENTRE
    • KIMATHI
    • I & M
    • MOI AVENUE
    • EASTLEIGH
    • NAKUMATT MEGA
    • BURUBURU
    • JKIA
    • BOMAS
    • JUNCTION
    • PHONE LINK LIMITED
    • VESTER LIMITED
    • SUNNY ELECTRONICS
    • TRIPLE X COMMUNICATIONS LIMITED
    • WORK & TALK COMMUNICATIONS
    • EMBCOMM NETWORK
    • MOBILE WORLD
    • TRICOM TECHNOLOGIES LIMITED
    • MASTER PIECE LTD
    • INTERSERVICES LTD
    • WORK & TALK COMMUNICATIONS
    • LATEST COMMUNICATIONS
    • MOBILE WORLD
  • MT KENYA 5
    • MAUA
    • MERU
    • EMBU
    • NANYUKI
    • NYERI
  • CENTRAL 5
    • THIKA
    • SAMCHI TELECOM
    • WORK & TALK COMM
    • TELEPHONICA COMMUNICATIONS
    • CITADEL CELLULAR COMMUNICATIONS
  • EASTERN 3
    • KITUI
    • MACHAKOS
    • GENERATIONS ELECTRONICS LIMITED
  • NYANZA 3
    • MEGA PLAZA
    • JUBILEE - KISUMU
    • KISII
  • COAST 10
    • MALINDI
    • NYALI
    • REX HOUSE SHOP
    • MOI INTERNATIONAL AIRPORT
    • DIGO ROAD
    • DIANI
    • SIMBA TELCOM
    • SERVTEL LIMITED
    • MASTERMIND LTD
    • WEBB COMM
  • RIFT VALLEY 7
    • NAKURU
    • NAIVASHA
    • ELDORET
    • NAROK
    • KITALE
    • MOBILE WORLD
    • KERICHO
  • WESTERN 3
    • BUNGOMA
    • KAKAMEGA
    • CAPITAL AIRTIME
  • NORTH EASTERN 2
    • GARISSA
    • GENESIS COMMUNICATIONS
'Use 'ctrl and +' or 'ctrl and – ' to zoom in and out'

M-PESA Agents

M-PESA agent, 3 trophies showing different accolades won by Safaricom.

Currently there are over 40,000 agents countrywide ready to serve you wherever you are. Many more new outlets being added daily.  

M-PESA Agent’s key tasks are:

  • Registration of M-PESA Customers
  • Depositing cash into registered customers M-PESA accounts
  • Processing cash withdrawals for registered M-PESA customers
  • Processing cash withdrawals for non-registered M-PESA customers
  • Customer Education
  • Compliance with Safaricom AML & KYC Policy
  • Compliance with Safaricom business practices
  • Branding of their outlets as per provided guidelines

 

 

M-PESA Agents include:

  • Safaricom authorized dealers, operating one or more outlets around Kenya
  • Other retailers with a substantial distribution network like petrol stations, distributors, supermarkets and registered SMEs
  • Selected Banks and Micro-Finance Institutions

M-PESA Agent Downloads:

Read terms and conditions

Please confirm with the correct answer:
3 Plus 3 =