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Lipa Na M-PESA Buy Goods and Services

Lipa na M-PESA is a service that allows you to pay for goods and services easily through your phone. 

Buy goods plus pay for services easily through your phone. To Lipa Na M-PESA, go to the M-PESA Menu, select Lipa Na M-PESA and select Buy Goods and services, then enter the Till Number that the merchants will display, and follow subsequent prompts to complete the transactions. Both you and the merchant will then get confirmation messages from M-PESA.

M-PESA Service Request Form and Terms & Conditions

Buy Goods Requirements

Lipa Na M-PESA Online

Shop online and pay using your M-PESA easily and conveniently.

When shopping online select Lipa Na M-PESA as the payment method at checkout. Upon selecting Lipa Na M-PESA, you will be directed to the Lipa Na M-PESA Iframe.

All you need is your Bonga PIN which is used to validate payments using Lipa Na M-PESA online, secure Bonga Points transfer and purchase of Data Bundles via M-PESA.

You can get your PIN in 2 ways:

  • For PrePay customers, dial *126*5#. Vetting is based on ID number and Last top up.
  • For PostPay customer, call line 200 for assistance.

If you need to change your Bonga PIN you can:

  • Dial *126*5# and use the options provided.

FAQs

  • What is LIPA NA M-PESA
  • How do I pay for goods and services using M-PESA?
  • What happens if there is a system delay and no SMS is received?
  • Can one cancel a LIPA NA M-PESA transaction that is already in progress?
  • How will the customer know the 'till number' of the merchant they intend to pay?
  • How long will it take for M-PESA to process my payment?
  • How much will it cost me to pay by M-PESA?
  • What happens if I enter the wrong 'till number' when making payments
  • What happens if I pay the wrong amount e.g. over payment?
  • Who can use this service?
  • Who can use this service to receive payments?
  • How do I sign up for a LIPA NA M-PESA account?
  • What do I require to sign up for LIPA NA M-PESA account?
  • What is a till?
  • How will a consumer make payments to my enterprise?
  • What's the customer care number for LIPA NA M-PESA Merchants?
  • Can a customer reverse or cancel a Buy Goods transaction once paid?
  • How will the customer know the 'till number' of the merchant they intend to pay?
  • How long will it take for M-PESA to process my payment?
  • What are the charges?
  • What happens if a consumer enters the wrong 'till number' when making payments or if I receive payments in error?
  • How do I advise a customer registered on M-PESA but does not have Lipa Na M-PESA on M-PESA menu.
  • How will a merchant inquire Balance or withdraw funds held in his or her Buy goods till?
  • When and how much can I withdraw funds collected on the Tills?
  • How do I withdraw funds from my Till?
  • What happens if my till is stolen?
  • Can I change the number used to request for payments?
  • How can I request for an additional till?
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