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Checking PostPay Balance

Check your PostPay balance easily by dialling *200#

To check your balance via SMS:

  • Go to Messages and create a "New Message".
  • Type the word "balance".
  • Send to 200.
  • Await response from Safaricom confirming your balance.

This service is free. 

Check Your PostPay Bill Online

You can now access your Safaricom PostPay Bill information at the click of your mouse.

  • Simply log on to the site: https://selfcare.safaricom.co.ke
  • Enter your login: your mobile number without 0 prefix.
  • Enter your password; if you have forgotten it or do not have one , click on "Request password" and enter your mobile number. Your password will be sent to your phone via SMS.
  • Select your service type, e.g. Telephony, and to login.
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