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Support Manual

Here is a host of manuals to help you understand the ins and outs of your devices.

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  • on offer
    Nokia 111
    • MicroSD Up to 32 GB
    • GPRS
    • Bluetooth
    Bonga Points 1,000
M-PESA is an innovative mobile money transfer solution that enables you to send and receive cash as well as make payments anytime using your handset and Safaricom line.
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Stores near me

Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 25
    • VILLAGE MARKET
    • SARIT CENTRE
    • KIMATHI
    • I & M
    • MOI AVENUE
    • EASTLEIGH
    • NAKUMATT MEGA
    • BURUBURU
    • JKIA
    • BOMAS
    • JUNCTION
    • PHONE LINK LIMITED
    • VESTER LIMITED
    • SUNNY ELECTRONICS
    • TRIPLE X COMMUNICATIONS LIMITED
    • WORK & TALK COMMUNICATIONS
    • EMBCOMM NETWORK
    • MOBILE WORLD
    • TRICOM TECHNOLOGIES LIMITED
    • MASTER PIECE LTD
    • INTERSERVICES LTD
    • WORK & TALK COMMUNICATIONS
    • LATEST COMMUNICATIONS
    • MOBILE WORLD
    • GARDEN CITY SHOP
  • MT KENYA 5
    • MAUA
    • MERU
    • EMBU
    • NANYUKI
    • NYERI
  • CENTRAL 5
    • THIKA
    • SAMCHI TELECOM
    • WORK & TALK COMM
    • TELEPHONICA COMMUNICATIONS
    • CITADEL CELLULAR COMMUNICATIONS
  • EASTERN 3
    • KITUI
    • MACHAKOS
    • GENERATIONS ELECTRONICS LIMITED
  • NYANZA 3
    • MEGA PLAZA
    • JUBILEE - KISUMU
    • KISII
  • COAST 10
    • MALINDI
    • NYALI
    • REX HOUSE SHOP
    • MOI INTERNATIONAL AIRPORT
    • DIGO ROAD
    • DIANI
    • SIMBA TELCOM
    • SERVTEL LIMITED
    • MASTERMIND LTD
    • WEBB COMM
  • RIFT VALLEY 7
    • NAKURU
    • NAIVASHA
    • ELDORET
    • NAROK
    • KITALE
    • MOBILE WORLD
    • KERICHO
  • WESTERN 3
    • BUNGOMA
    • KAKAMEGA
    • CAPITAL AIRTIME
  • NORTH EASTERN 2
    • GARISSA
    • GENESIS COMMUNICATIONS

Redeem Bonga Points

 

How do I know my phone is internet enabled?

Your phone will have an icon called “Internet” or “Web” besides other icons such as “message”.

How do I access the Internet on my phone?

You need to set up the phone with settings and then go to the Web/Internet icon and put the Internet Web address you want to access, e.g., www.safaricom.com and select ok/go.

How do I access the Internet through my computer?

You need to connect to the Internet using a Safaricom broadband modem and open the Internet browser, e.g., Internet Explorer or Mozilla and type in the Web address you want to access.

How do I know my phone is 3G enabled?

The phone will display 3G. (This is seen on the top left or right on most handsets).

How is data charged by Safaricom?

Data is charged depending on download and upload of information, i.e., it’s not time based. 

What can I access from my mobile phone?

www.safaricom.com is very rich in content and you can download popular local and international songs, video clips, games, wallpapers, among others. You can also get links to various football sites, education, information etc. Alternatively, you can google what you are looking for by going to www.google.com.

Can I perform e-commerce transactions on www.safaricom.com?

Yes you can. Safaricom has developed innovative services such as Easy Travel which enables you to book and pay for your bus, airline or train ticket.

How much am I charged for browsing the Internet via my phone?

Accessing the Internet will cost you slightly more if you are using the airtime credit in your account. However, you can purchase Internet packages (bundles) which will enable you to browse at discounted rates. Please see our current browsing rates here

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