'Use 'ctrl and +' or 'ctrl and – ' to zoom in and out'

Safaricom

skip navigation
Help us improve your website experienceGive Feedback
Chat
close button

Support Manual

Here is a host of manuals to help you understand the ins and outs of your devices.

discover more
  • on offer
    Nokia 111
    • MicroSD Up to 32 GB
    • GPRS
    • Bluetooth
    Bonga Points 1,000
M-PESA is an innovative mobile money transfer solution that enables you to send and receive cash as well as make payments anytime using your handset and Safaricom line.
You have not added anything in your favourites
You have any item in your history
LOCATE SHOP
Stores near me

Visit any Safaricom Shop near you today and enjoy some of the best offers on handsets and laptops with their accessories.

  • NAIROBI 24
    • VILLAGE MARKET
    • SARIT CENTRE
    • KIMATHI
    • I & M
    • MOI AVENUE
    • EASTLEIGH
    • NAKUMATT MEGA
    • BURUBURU
    • JKIA
    • BOMAS
    • JUNCTION
    • PHONE LINK LIMITED
    • VESTER LIMITED
    • SUNNY ELECTRONICS
    • TRIPLE X COMMUNICATIONS LIMITED
    • WORK & TALK COMMUNICATIONS
    • EMBCOMM NETWORK
    • MOBILE WORLD
    • TRICOM TECHNOLOGIES LIMITED
    • MASTER PIECE LTD
    • INTERSERVICES LTD
    • WORK & TALK COMMUNICATIONS
    • LATEST COMMUNICATIONS
    • MOBILE WORLD
  • MT KENYA 5
    • MAUA
    • MERU
    • EMBU
    • NANYUKI
    • NYERI
  • CENTRAL 5
    • THIKA
    • SAMCHI TELECOM
    • WORK & TALK COMM
    • TELEPHONICA COMMUNICATIONS
    • CITADEL CELLULAR COMMUNICATIONS
  • EASTERN 3
    • KITUI
    • MACHAKOS
    • GENERATIONS ELECTRONICS LIMITED
  • NYANZA 3
    • MEGA PLAZA
    • JUBILEE - KISUMU
    • KISII
  • COAST 10
    • MALINDI
    • NYALI
    • REX HOUSE SHOP
    • MOI INTERNATIONAL AIRPORT
    • DIGO ROAD
    • DIANI
    • SIMBA TELCOM
    • SERVTEL LIMITED
    • MASTERMIND LTD
    • WEBB COMM
  • RIFT VALLEY 7
    • NAKURU
    • NAIVASHA
    • ELDORET
    • NAROK
    • KITALE
    • MOBILE WORLD
    • KERICHO
  • WESTERN 3
    • BUNGOMA
    • KAKAMEGA
    • CAPITAL AIRTIME
  • NORTH EASTERN 2
    • GARISSA
    • GENESIS COMMUNICATIONS

Bonga Loyalty Programme

Bonga loyalty programme, the words bonga points. The "o" in the word bonga is depicted by an African pot.

The more you use your line, the more points you earn. Once registered to the Bonga Loyalty Programme, Earning of Bonga Points starts as soon as you register for the scheme.

Bonga Points is a loyalty scheme for all Safaricom PrePay and PostPay subscribers. Once registered to the Programme, you start earning points immediately.

You earn One Bonga Point for every KSh10 spent on voice calls, SMS or data. The more you use your Safaricom line, the more points you get and the BIGGER the rewards!

Bonga Points can be redeemed for rewards ranging from Talk-time (Minutes), Data, SMS and MMS bundles to Merchandise redeemable at any Safaricom Retail Centre countrywide. 

HOW TO ACTIVATE BONGA POINTS

To enrol, check or to redeem your Bonga Points, simply dial *126# and follow the prompts.

You will receive a confirmation SMS once enrolled and you automatically get 10 FREE POINTS.

If you register your personal information when enrolling to Bonga, we will automatically reward you with 30 FREE POINTS. You can register your personal information at any Safaricom Retail Centre or through Safaricom's Customer Care service.  

HOW TO CHECK FOR YOUR BONGA POINTS

Check the total number of points you have accumulated at any time by simply texting the word POINTS to 124 or dialling *124#.

As a PrePay subscriber, you can accurately check your total points one hour after the last airtime usage. If you are a PostPay subscriber, points are credited to your account as soon as the call records are updated on our system.

Cannot find what you are looking for? Chat with our customer care representative

Live Chat