PREPAID BLACKBERRY - FAQs - How do I activate the service once the 30 days expire?
You will need to dial *211# and follow the prompts. Once this is done successfully, you will have the BlackBerry service extended for another 30 days.
- If I use the Prepaid sim card in another handset (non- BlackBerry) or in a modem, will I be able to get unlimited usage?
No, you will not get unlimited internet and email usage when you are not using the BlackBerry device. When using any other device, you will need to use the "safaricom" APN and you will be charged the prevailing data rates.
- What happens if I sends the command to *211# twice?
The subscriber expiry date will be increased by another 30 days.
- If I have another BlackBerry device, can I use it to connect to the internet?
Yes, as long as the APN- "blackberry.net" has been provisioned on the line profile and the correct settings have been configured on the device. You will need to confirm this first with Safaricom Customer Care.
- Are there any termination fees or contracts?
No, once you buy the device you can use the service on a prepaid basis without any contracts.
- If I send a command to *211# erroneously, can I get refunded?
No as the process of activation requires you to verify whether you want the transaction to proceed or not.
- Can I use the Safaricom APN on the BlackBerry device?
No, you will have to use the blackberry.net APN if you want to connect to the internet.
BlackBerry Terms & Conditions
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